Where is this Technical Support Analyst job located?

Sugar Land, Texas, United States

What industry does this Technical Support Analyst position belong to?

This role spans multiple industries.

What is the expected salary for this Technical Support Analyst job?

Compensation will be discussed during the hiring process.

How can I apply for the Technical Support Analyst position at Heavy Construction Systems Specialists, LLC?

You can apply directly through the application link provided.

Technical Support Analyst at Heavy Construction Systems Specialists, LLC

We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the core of everything we do, HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace. HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation, reflecting our strong culture, industry leadership, and commitment to excellence.

WHO WE NEED:

We’re currently looking for a Technical Support Analyst with 2+ years of customer service experience to join our award-winning Support Team and provide our customers with quality service.

Qualifications:

Level 1 Prod Knowledge Certified
You’re passionate about technology and you stay up-to-date on the latest trends. You also love learning new software and tinkering with different gadgets.
You genuinely enjoy helping people, and your passion for customer service makes it easy for you to build relationships with your customers and empathize with their problems.
You’re a team player and have the ability to follow or lead as situations dictate.
You are able to make decisions quickly and use available resources effectively.
You enjoy the challenge of problem-solving and appreciate the value of a well-executed solution.
You’re able to plan, organize, and prioritize work—you’re seen as someone who wears many hats!
You always find opportunities for improvement and take initiative to build new processes or programs to help your team succeed.
You’re genuinely curious which gives you the natural ability to “zoom out” of a problem, in order to ask the right questions and translate your knowledge into simple solutions.

Preferred Qualifications:

External Publisher
KCS Coach

Role Responsibilities:

Provide instant world-class service to HCSS customers through multiple channels.
Be the customer’s ambassador to all internal departments in order to help customers be successful in their roles.
Take ownership of learning HCSS products in addition to the training provided.
Continuously create helpful documentation through the capture of relevant information during each support interaction.
Recognize and exceed the high standards and expectations of the department.

BENEFITS & PERKS:

Part of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:

Flexible hybrid schedule
Medical, dental, and vision coverage with company-paid and employee-paid options
Paid holidays, sick days, and personal time off
Employee Resource Groups (ERGs) that foster connection and inclusion
On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
Dog-friendly campus and WiFi-accessible courtyards
401(k) with a 5% company match
Coverage for employee professional development and wellness
And more!

Technical Support Analyst at Heavy Construction Systems Specialists, LLC – Sugar Land, Texas

Explore Related Opportunities

About This Position

Scan to Apply

Job Location

Frequently asked questions about this position

Latest Job Openings in Texas

Midwest Logistics Systems Dedicated nighttime truck driver

Physical Therapist (PT) - Outpatient

Maintenance Technician

Legal Secretary

Assistant Manager