Compliance Analyst at Allegacy Federal Credit Union – Winston Salem, North Carolina

Position Summary

The Compliance Analyst is a key execution and support role within Allegacy’s Compliance function, responsible for carrying out core regulatory processes and providing analytical and operational support across the enterprise. The role is designed to collaborate with the Digital & Retail Compliance Officer / Compliance Team Lead by assuming ownership of defined compliance processes, maintaining high quality documentation, and supporting issue identification and analysis.

The Compliance Analyst will ensure that foundational compliance activities are executed accurately, consistently, and in an audit ready manner. The role works closely with internal business partners while escalating risks, trends, and judgment based issues to the Compliance Team Lead and the SVP, Risk and Compliance.

Key Responsibilities

SAFE Act Oversight

• Serve as Allegacy’s designated SAFE Act Officer.
• Manage the full lifecycle of Mortgage Loan Originator (MLO) registrations in the NMLS Registry, including onboarding, renewals, transfers, and terminations.
• Coordinate with Human Resources and business unit leaders to confirm role applicability and ensure timely compliance with SAFE Act requirements.
• Maintain complete, accurate, and audit ready SAFE Act documentation.
• Identify emerging risks, process gaps, or systemic issues related to SAFE Act compliance and escalate them to the Compliance Team Lead for evaluation and resolution.
• Interpretive questions, exceptions, or disputes regarding MLO applicability or SAFE Act requirements are escalated to the Compliance Team Lead or SVP, Risk and Compliance for resolution.

Home Mortgage Disclosure Act

• Assist Compliance Team Lead with required compliance reporting duties pertaining to the Home Mortgage Disclosure Act (HMDA).
• Assist with federal reporting requirements, compliance deadlines, and quality control for accurate reporting of HMDA data.
• Maintain complete, accurate, and audit ready HMDA documentation.
• Identify emerging risks, process gaps, or systemic issues related to HMDA compliance and escalate them to the Compliance Team Lead for evaluation and resolution.
• Interpretive questions, exceptions, or concerns regarding the administration of HMDA reporting are escalated to the Compliance Team Lead or SVP, Risk and Compliance for resolution.

Complaint Management

• Receive, document, categorize, and track member complaints with potential compliance, regulatory, or reputational implications.
• Coordinate with business units to gather relevant information, support root cause analysis, and ensure timely and appropriate resolution.
• Maintain a centralized, organized, and auditable complaint log in accordance with regulatory expectations.
• Monitor complaint activity to identify recurring issues or emerging trends.
• Prepare structured complaint summaries and trend analyses for review by the Compliance Team Lead, supporting escalation, corrective action decisions, and leadership reporting.

Enterprise Compliance Support

• Provide analytical and operational support for compliance reviews, product discussions, or digital service evaluations led by the Compliance Team Lead.
• Research applicable laws, regulations, and regulatory guidance to support compliance interpretations and internal guidance.
• Review member facing communications, disclosures, and workflows for compliance with applicable consumer protection and operational regulations (e.g., UDAAP, Reg E, E Sign).
• Prepare background materials, documentation, and issue tracking to support decisions made by the Compliance Team Lead.
• Respond to internal compliance inquiries and route judgment based or higher risk matters to the Compliance Team Lead for direction.

Policy, Procedure, and Documentation Support

• Maintain compliance policies, procedures, and guidance documents, including version control and documentation standards.
• Draft proposed updates to compliance policies and procedures for review, approval, and final ownership by the Compliance Team Lead.
• Coordinate with business units to support policy implementation and documentation updates.
• Support audit and examination readiness by maintaining organized records and assisting with response coordination under the direction of the Compliance Team Lead.

Risk Identification and Escalation

• Identify potential compliance risks, control weaknesses, or process gaps within assigned responsibilities.
• Escalate issues requiring interpretation, prioritization, or risk acceptance to the Compliance Team Lead.
• Support tracking of corrective actions and issue remediation activities.

Qualifications

• 2–4 years of experience in regulatory compliance, or operational oversight within a financial institution.
• Familiarity with consumer financial regulations applicable to retail and digital banking activities, including HMDA and the SAFE Act.
• Experience managing regulated processes, compliance documentation, or complaint tracking.
• Strong analytical and organizational skills with the ability to manage multiple priorities.
• Demonstrated ability to communicate clearly with internal stakeholders and escalate issues appropriately.

Education

• Bachelor’s degree in Business/Finance, Legal Studies, Statistics or a related field preferred.
• Equivalent professional experience in financial services compliance may be considered in lieu of a degree.

Key Attributes

• Detail oriented with a strong focus on accuracy and documentation.
• Process driven and dependable, with a clear sense of ownership for assigned responsibilities.
• Comfortable working collaboratively across departments while recognizing appropriate escalation points.
• Strong written and verbal communication skills.
• Adaptable and effective in an evolving regulatory and organizational environment.