Team Case Assistant - Home Care at Rochester Regional Health – ROCHESTER, New York

Job Title: Team Case Assistant- Home Care

Department: Clinical Operations- Home Care

Location: 490 East Ridge Road Rochester, NY 14621 (On-call shifts are remote once fully trained)

Hours Per Week: 40 hours per week

Schedule: Monday-Friday 4:30pm-10pm, Saturday & Sunday 8:00am-3:00pm OR 3:00pm-10:00pm (Must work two weekends a month)

Position Summary:
Coordinates patient services under the direction of the team manager/designee. This includes but not limited to prioritization and coordination of daily patient schedules, requesting additional services such as aide, therapy, social work, interpreter services, and ensuring that referrals for services are appropriately assigned in a timely fashion.

Key Responsibilities:
• Manages multiple phone calls in a timely and professional manner providing appropriate follow up to assure callers’ needs are met.
• Provides field staff assistance and resources for appropriate day to day issues as they arise under the direction of the team manager/designee.
• Checks email in a timely manner providing follow up to assure sender’s needs are attended appropriately.
• Collects, organizes and reviews various programs for information and reporting and initiates follow up.
• Updates the EMR per agency standards.
• Performs functions related to transfers or discharges as required by regulation.
• Builds and maintains strong, communicative relationships with the team.
• Provides exemplary customer service.
• Performs general office duties/projects including but not limited answering phones, documentation/order processing, copying, filing, mailing, and obtaining/ordering office supplies.
• Assists in orientation of new staff, role modeling, participates in quality assurance activities.
• Attends team meetings and other internal meetings as requested.
• Other duties as assigned

ElderONE Only: Responsible for coordinating participant services and staff scheduling. Assures complete and accurate schedules for ElderONE staff, primarily HHA's and Nurses. Creates and schedules case assignments, and assists with timekeeping as needed. Provides a range of supportive services to Home Health Aide operations of ElderONE. Assures appropriate routing of calls and assistance with transitioning participants through care.

Desired Attributes:
Excellent interpersonal skills and customer service skills.
Ability to multi-task in a fast paced environment
Proficient use of Microsoft office.
One year of experience in home care setting or medical office preferred.

For ElderONE only: 1 year of experience working with a frail or elderly population preferred

Minimum Qualifications:
None

Required Licensure/Certification:
None

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $17.75 - $23.03

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.