Front Desk Agent- Drift Palm Springs at TMC Group LLC – Palm Springs, California

At Drift Palm Springs, the Front Desk is equal parts host, guide, and problem-solver. We’re looking for Front Desk Agents who love this city and know how to share it — people who can welcome guests with genuine warmth, offer thoughtful local recommendations, and create a stay that feels personal and effortless. If you’re passionate about hospitality, connected to the Palm Springs community, and excited to help guests experience the desert like a local, we’d love to meet you.

What You’ll Do

• Welcome guests and create a memorable check-in and check-out experience
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities
• Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
• Handle reservations, guest communication, and folio accuracy with care
• Manage guest requests and follow through to ensure resolution
• Maintain common-area readiness, cleanliness, and vibe
• Assist with on-property retail, amenities, and delivery of guest items
• Support concierge-style needs including recommendations and trip planning
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey

• Previous hospitality or customer service experience preferred
• Strong communication and guest-relations skills
• Comfortable using technology and learning new systems
• Ability to multitask in a fast-paced, guest-facing environment
• Reliable, organized, and calm under pressure
• A genuine passion for creating great guest experiences
• Team-player energy with the ability to collaborate across departments

• Excellent benefits for full-time roles (medical, dental, vision, 401k, PTO, Etc.)
• A supportive, collaborative team culture
• Opportunities for growth across hotel operations
• Beautiful, design-forward work environment in the heart of Santa Barbara
• Flexible scheduling for both full-time and part-time roles
• A company that values people, creativity, and a modern approach to hospitality