HR Coordinator at SupportNinja – Angeles Pampanga

Work Setup:

• 1 headcount for Hybrid Sanctum, SM North EDSA, Quezon City
• 1 headcount for Hybrid Hideout in Clark, Pampanga

Equipment: Company-provided

As HR Coordinator, you will handle HR transactions, ensure compliance with service standards, and support process improvements. You will also assist in onboarding, address inquiries and collaborate with the team to maintain efficient HR operations.

What does a day in the life of HR Coordinator look like?

• Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
• Processes and/or reviews more complex transactions; performs duties and responsibilities with limited supervision
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
• Responds to emails and enquiries in a timely manner
• Prepares and contributes to reporting as directed
• Ensures all new process updates are incorporated while processing transactions
• Identifies potential areas for process improvements and makes recommendations to Supervisor; initiates and/or participates in process improvement initiatives
• Participates in the on-boarding of new recruits from a training perspective as requested
• Actively participates and completes the performance management and development plan activities
• Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
• Assists the Supervisor as requested such as monitoring status of service delivery queues and resource planning; provides assistance to less experienced team members
• Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
• Participates in peer-level review of deliverables as assigned; records and reports both positive and negative findings
• Fills in during the absence of the Supervisor (if needed)
• Perform other duties as assigned

What are the required qualifications for HR Coordinator?

• Holds a degree in Human Resources, Psychology or any related field or equivalent knowledge and understanding
• 1 to 2 years work experience preferred including prior Shared Services/BPO and/or HR Operations experience
• With sound understanding of HRIS, Project Management System, and similar Human Resource Systems
• Good communication, interpersonal skills and customer orientation; works effectively with others
• Anticipates customers’ needs and proactively identifies and resolves issues that impact the delivery of quality service
• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
• Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
• Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Good keyboarding and data entry skills
• Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

Ninja Perks and Benefits

• Full-time employees
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space (for onsite employees)
  • Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/ylji15DvKftNaiTE470PR

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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