Billing Coordinator at Speed Xpress Inc. – Montebello, California

About Speed Xpress Inc.

Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business's needs, exceed their expectations, and future-proof their ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

About the role

The Billing Coordinator supports hub operations by reviewing and validating billing related to sorting labor and last-mile delivery services. This role is responsible for reconciling operational data, verifying vendor invoices, and ensuring billing aligns with contractual rate structures.

The position also manages claims related to delivery issues such as missing or invalid Proof of Delivery (POD), mis-deliveries, or damaged shipments. The Billing Coordinator collaborates closely with operations teams, Delivery Service Partners (DSPs), and the finance department to maintain accurate billing records in a fast-paced logistics environment.

Key Responsibilities

Sorting Billing & Labor Reconciliation

• Review and validate sorting labor invoices submitted by staffing agencies
• Audit sorting timesheets and scan-based billing records for accuracy
• Reconcile operational activity with vendor invoices
• Identify discrepancies and coordinate with operations teams or vendors to resolve issues

DSP Billing & Invoice Validation

• Review and validate invoices submitted by Delivery Service Partners (DSPs) for last-mile delivery services
• Ensure billing aligns with contractual rate structures such as per-stop or delivery-based pricing
• Verify delivery stops, routes, and operational records to confirm invoice accuracy
• Identify billing discrepancies and work with DSP partners to resolve them

Operational Reconciliation

• Reconcile operational data (scans, delivery stops, route activity) with vendor invoices
• Maintain documentation and audit trails supporting operational billing
• Ensure operational records align with financial data used for billing and reporting

Claims Management

• Review and process claims related to delivery issues including:
• • Missing or invalid Proof of Delivery (POD)
  • Mis-deliveries
  • Damaged shipments
  • Other delivery service failures
• Coordinate with DSP partners and operations teams to investigate issues
• Submit and track claims against DSP partners when contractual obligations are not met
• Maintain documentation for claims, resolutions, and billing adjustments

Reporting & Documentation

• Maintain organized billing records and documentation for operational expenses
• Assist with preparation of billing summaries and operational reports
• Ensure billing records and supporting documentation remain accurate and up to date

Cross-Functional Collaboration

• Work closely with hub managers and operations teams to ensure billing reflects operational activity
• Coordinate with DSP partners, staffing agencies, finance teams, and operations teams to resolve billing discrepancies
• Support communication between operations, vendors, and finance regarding billing and claims

Qualifications

• 1–3 years of experience in billing, logistics operations support, or administrative roles
• Strong Excel skills and ability to analyze operational data
• High attention to detail with strong reconciliation and organizational skills
• Ability to work in a fast-paced logistics or warehouse environment
• Strong communication and coordination skills when working with operations teams and vendor partners

Preferred Experience

• Experience in logistics, transportation, warehouse, or last-mile delivery environments
• Familiarity with vendor billing, labor tracking, delivery billing, or claims processing
• Bilingual in English and Chinese is a plus