Customer Delivery Specialist (CDL Delivery Driver) at Nationwide Trailers LLC – Odessa, Texas

Focus ⁚ Safe transport, customer experience, and product orientation
Reports To ⁚ General Manager or Sales and Operations Manager
Location ⁚ Odessa, TX
Role Type ⁚ Hourly (non-exempt)
Requirements ⁚ Valid CDL (Class A or B based on assigned equipment)—————————————————————————————
Position Overview⁚
The Customer Delivery Specialist is the final and most visible step of the
customer experience. This role combines professional CDL driving with hands-on service. It goes beyond moving a trailer from point A to point B — this person represents Nationwide Trailers at job sites, businesses, and homes where customers often have never visited a store or met their sales consultant face-to-face.
The role ensures each delivery is safe, on time, and supported with a quick walkthrough so the customer knows how to use their trailer confidently. Drivers operate company-provided trucks (e.g., Ford Super Duty class) and use internal scheduling and communication tools to manage routes and communicate updates.
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Key Responsibilities⁚

Safe and Professional Transport
• Operate company vehicles and equipment safely and in
compliance with CDL and DOT requirements.
• Complete pre-trip and post-trip inspections of truck and trailer
combinations.
• Secure loads properly and verify all delivery documentation is
accurate.

Customer Experience and On-Site Support
• Represent Nationwide Trailers professionally at every delivery.
• Walk customers through basic trailer operation: hitching, jack
use, safety chains, breakaway system, loading best practices,
tie-down points, and door operation.
• Confirm the trailer meets expectations, elevating concerns to
store leadership if needed.
• Capture delivery photos and proof-of-delivery documentation
using company apps.

Communication and Coordination
• Use company scheduling and communication tools to receive
routes, update statuses, and log delivery information.
• Communicate proactively with customers, sales consultants,
and store leaders to ensure smooth handoffs.
• Document delivery notes to support follow-up, service needs, or
warranty requests.

Operational Support
• Assist with moving trailers around the lot or transporting units
between stores when requested.
• Maintain delivery truck and equipment cleanliness and
readiness.
• Support safe practices at stores and on customer sites.
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Qualifications
• Valid CDL (Class A or Class B depending on assigned
deliveries).
• Clean driving record and ability to meet DOT requirements.
• Experience delivering equipment or trailers preferred.
• Strong communication skills and a customer-service mindset.
• Ability to safely lift, move, and handle trailer equipment.
• Comfortable using smartphones/tablets and learning scheduling
and communication software.
• Dependable, professional, and able to work effectively in varied
job-site environments.
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Role Purpose
This is not a “drop and go” driving job. It’s a customer-service role with
driving at its core — the Customer Delivery Specialist closes the loop on
the sales experience and reinforces Nationwide Trailers’ reputation for reliability
and professionalism.