IT Assistant at Howard University Public Charter Middle School – Washington, District of Columbia

Howard University Middle School is seeking a motivated and dependable IT Assistant to support the day-to-day technology needs of our students, faculty, and staff. The ideal candidate is eager to grow professionally, demonstrates a positive attitude toward learning, and is committed to fostering a productive and safe technology environment for middle school learners. This is an excellent entry-level opportunity for individuals who are passionate about technology and education.

Key Responsibilities
Technology Support & Maintenance
• Provide first-line technical support for students, teachers, and administrative staff, resolving hardware and software issues in a timely manner.
• Set up, configure, and maintain desktop computers, laptops, tablets, and other classroom technology devices.
• Troubleshoot network connectivity issues and escalate complex problems to senior IT staff as needed.
• Assist with the installation, updating, and removal of software applications across school devices.
• Maintain an accurate inventory of all IT equipment, accessories, and consumable supplies.
Classroom & Learning Support
• Support teachers in the setup and operation of classroom technology including projectors, interactive whiteboards, audio/visual systems, and videoconferencing tools.
• Assist with the deployment and management of student devices, including tablets and Chromebooks.
• Help administer and troubleshoot learning management systems (LMS) and educational platforms used by students and staff.

Apple Hardware (Preferred)
• Assist with configuration, enrollment, and basic troubleshooting of Apple devices (MacBooks, iPads, iMacs) used in classrooms and administrative offices.
• Support Apple Device Management (MDM) solutions under the guidance of senior IT staff.
• Familiarity with macOS and iOS environments is a strong plus; on-the-job training will be provided for qualified candidates.

General & Administrative
• Maintain organized and clean IT storage areas, workstations, and equipment carts.
• Document support tickets, resolutions, and recurring issues in the IT help desk system.
• Communicate professionally and patiently with students, educators, and parents regarding technology-related matters.
• Participate in ongoing professional development and training opportunities provided by the school.
• Perform other duties as assigned by the IT Director or school administration.
Minimum Qualifications
• High School Diploma or GED equivalent required.
• Basic understanding of computer hardware, software, and networking concepts.
• Ability and genuine willingness to learn new technologies and adapt to an evolving tech environment.
• Strong communication skills with the ability to explain technical issues in plain language to non-technical users.
• Reliable, punctual, and able to work independently as well as part of a collaborative team.
• Patience and a student-centered, service-oriented mindset.

Preferred Qualifications
• Experience with or knowledge of Apple hardware, macOS, and iOS devices.
• Familiarity with Google Workspace for Education or Microsoft 365 environments.
• Prior experience in a school, educational nonprofit, or customer-facing technology support role.
• CompTIA IT Fundamentals (ITF+) or similar entry-level certification is a plus but not required.
• Experience with Mobile Device Management (MDM) platforms such as Jamf or Apple School Manager.
Work Environment & Physical Requirements
• Primarily school-based environment with exposure to classrooms, computer labs, and administrative offices.
• Occasional need to lift and carry equipment up to 40 lbs.
• May require stooping, kneeling, or reaching to install or service equipment.
• Standard school hours apply; occasional early morning or after-school availability may be needed for special events or system updates.