Restaurant Manager in Andover, Massachusetts at 34 Park Restaurant

At Lupoli Companies, hospitality is more than service. It is culture, leadership, accountability, and excellence.

We are seeking an ambitious, polished, and career-driven Restaurant Manager to join our leadership team at 34 Park Restaurant. This position is ideal for someone who thrives in a fast-paced hospitality environment, leads by example, and is eager to grow within an expanding company with exciting long-term opportunities.

This role is designed for a hands-on leader who can confidently run the restaurant floor, inspire and hold a team accountable, deliver exceptional guest experiences, and maintain the operational and service standards that define our brand.

The ideal candidate is friendly, approachable, and respected by staff, while also possessing the backbone and professionalism to enforce standards, coach performance, and maintain discipline when needed.

This is more than a management position. This is an opportunity for a motivated hospitality professional to develop through hands-on coaching, mentorship, and proven performance toward future growth and elevated leadership opportunities within Lupoli Companies.

What You’ll Do

Leadership & Culture
• Lead daily front-of-house operations and oversee service execution on every shift
• Promote and protect the company culture through professionalism, integrity, and accountability
• Coach, motivate, and develop team members to meet and exceed expectations
• Hold front and back-of-house staff accountable for standards, procedures, and performance
• Lead by example with a hands-on, “all-in” attitude during service
• Build trust and strong working relationships with staff and guests alike
• Participate in recruiting, interviewing, hiring, and onboarding front-of-house team members
• Train and develop team members on service standards, policies, and operational procedures
• Support ongoing education and development of future leaders within the team

Guest Experience
• Deliver exceptional hospitality and uphold service standards at all times, whether in person, via email, or over the phone
• Interact with guests confidently and professionally, ensuring every touchpoint reflects the restaurant’s commitment to excellence
• Resolve guest concerns and conflicts promptly, professionally, and with genuine hospitality
• Create memorable dining experiences that build guest loyalty and repeat business
• Encourage guest engagement and, when appropriate, professionally invite satisfied guests to share positive feedback and online reviews
• Read and manage reservations strategically to maximize seating efficiency and service flow
• Follow up with guests via phone calls and email when necessary to enhance the guest experience and strengthen relationships
• Assist with large reservations, private dining inquiries, and special events
• Support promotional initiatives, special events, and marketing efforts to drive sales and guest engagement

Operations Management
• Run the restaurant floor and maintain smooth, efficient service
• Monitor restaurant cleanliness, appearance, and overall ambiance
• Ensure compliance with all health, sanitation, safety, and operational standards
• Maintain compliance with Health Department, Fire Department, and Liquor License requirements
• Follow and enforce company policies, systems, and protocols
• Assist with opening, closing, and cash-handling procedures
• Oversee gift card management, balancing, and reconciliation
• Assist with inventory controls, ordering, and vendor communication
• Monitor and track key performance indicators, including sales, labor, guest satisfaction, and operational efficiency

Staffing & Scheduling
• Create and manage front-of-house schedules based on projected sales, labor targets, and business levels
• Monitor labor performance and adjust staffing levels in real time to meet financial goals
• Manage shift coverage and staffing adjustments in real time
• Support performance reviews, coaching conversations, and disciplinary action when needed

Administrative & Financial Responsibilities
• Review daily sales reports, labor reports, and operational data
• Understand and manage POS systems and reporting
• Complete nightly management reports and recap emails
• Support inventory management and ordering processes
• Assist with monitoring labor, costs, and overall profitability
• Identify opportunities to increase sales through upselling, guest retention, and service initiatives
• Knowledge of inventory systems and beverage management is a plus

Technology & Systems
• Experience and working knowledge of POS systems, preferably Toast
• Proficiency in Microsoft Office Suite
• Strong knowledge of Outlook and professional email communication
• Familiarity with inventory and beverage management systems
• Experience with gift card management and reconciliation platforms

The ideal candidate will have:

• 2+ years of restaurant management or hospitality leadership experience
• Strong floor presence and the ability to command a room respectfully
• Excellent communication and leadership skills
• Strong organizational and multitasking abilities
• Professional appearance and polished presentation
• Confidence in managing staff performance and accountability
• Strong guest service instincts and hospitality mindset
• Ability to work flexible hours, including nights, weekends, and holidays based on business needs
• Desire to grow within the company and build a long-term career
• Ambition to earn future promotions and elevated leadership opportunities

Bonus Skills

Experience with any of the following is a plus:

• Inventory and ordering
• Beverage management
• Event coordination
• Menu knowledge and food/beverage pairing
• Labor and cost control analysis

Why Join Lupoli Companies?

At Lupoli Companies, we believe in investing in great people and developing future leaders.

This position offers the opportunity to:

• Be coached and mentored toward future promotions and elevated leadership opportunities
• Grow within a fast-expanding hospitality company
• Be part of multiple concepts and future openings
• Learn from experienced leadership teams
• Build a long-term career path toward senior management and executive leadership
• Join a company that values ambition, integrity, and excellence

If you are passionate about hospitality, thrive in leadership, and are ready to grow your career with an organization full of opportunity, we would love to hear from you.

Apply today and become part of the future of hospitality with Lupoli Companies.