Contact Centre Team Member at Zip World – Llanrwst, Wales

Zip World is about to head into its busiest time of year and is on the lookout for positive, motivated go-getters to join our Contact Centre team in a sales-focused booking role.

A little bit about Zip World

At Zip World our aim is to create extraordinary experiences for our visitors, and our team members. Whether you’re working as an instructor, behind check-in or at one of our restaurants, every day you will be helping to make the visitor experience at Zip World, one to remember.

Zip World is a customer-focussed and engaging organisation. Zip World is organised by a group of genuine, adventurous, energetic individuals, all working together to be the best at what they do. When you work with us, it’s important that you have the right skills, knowledge, and experience but it's also vital that you have the right attitude too.

We are proud to be part of the B Corp family, which reflects our dedication to balancing profit with purpose. This status recognises our commitment to high social and environmental standards, transparency and accountability.

What you’ll be doing

You’ll bring a friendly and confident personality, along with enthusiasm and drive, to ensure every customer interaction leads to a positive experience and a successful booking.

Working in the Contact Centre, you will be the first point of contact for customers looking to book an adventure at one of our eight Zip World sites.

Your role will include helping customers choose the right experience, maximising booking opportunities, and converting enquiries into confirmed sales.

The team handles bookings for individuals, families, large groups, charities, children’s parties, schools and corporate clients, offering adventures, corporate facilities, and food and beverage experiences.

In addition to inbound calls, you will also:

• Make outbound calls to follow up on enquiries and confirm bookings

• Promote offers and encourage repeat visits

• Respond to emails and social media enquiries

• Complete general administrative tasks

• Support efforts to maximise bookings and revenue

What you’ll need

• A sales-minded and customer-focused attitude

• Confidence speaking to customers on the phone, including outbound calls

• Drive and enthusiasm to convert enquiries into bookings

• A professional, safety-conscious outlook

• Energy and motivation to work in a fast-paced, dynamic environment

• Ability to travel to site (own transport may be required due to remote locations)

• Experience in customer service, bookings, or sales, plus basic IT skills

• Ability to work both independently and as part of a team

• A can-do, proactive, and positive mindset

What you’ll receive in return

• Company pension scheme

• Flexible working patterns

• Easy to use staff app to access rota’s/extra shifts and holiday requests

• Free employee assistance programme

• Mountain Equipment uniform

• Free and discounted access to all Zip World adventures

• Staff discounts at Zip World food & beverage outlets

• Branded clothing discounts

• Incentives and discretionary bonus payments

• Regular and fun social events throughout the year

If this sounds like your ideal job, and you would like to be part of something great, then we would love to see your application.

Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged.

For our candidate privacy policy, please refer to the following link: https://www.zipworld.co.uk/privacy-policy-candidate