Admissions Specialist at AXON EDUCATION, LLC – Abilene, Texas

About AXON EDUCATION, LLC

Axon Education and our brand, Texas EMS School, is a leading provider of online EMS education and training in Texas. Our more than 1,800 students and alumni serve as first responders; EMS providers; and in various hospital, prehospital, and leadership roles across Texas.

About the Role

Admissions Specialists play a vital role in supporting students throughout their educational journey. In this role, you’ll serve as a champion for helping individuals further their career, deliver exceptional customer service through inbound and outbound phone interactions, while encouraging and motivating students through their online education journey.

This is an office-based role in which you'll spend the majority of your time delivering customer service through inbound and outbound phone calls, emails, and text messages. Your success in this role will require a positive attitude, ability to provide exceptional customer service, and strong computer skills.

What You'll Do

• Provide customer service to students through a combination of incoming and outgoing phone calls, emails, and SMS messages
• Document interactions with students in our customer relationship management system
• Provide students with information about programs we offer and career paths
• Provide students with information about institutional policies and procedures
• Build connections and motivate applicants through the admissions process
• Perform other duties as assigned or needed

Qualifications

• Prior experience in an office-based work setting
• Prior experience in a customer service environment
• You are a strong team-player with a positive, can-do attitude
• You are a self-starter, manage your time efficiently, and have the ability to work independently while prioritizing your work
• You are generally tech-savvy and have the ability to use Microsoft Office suite (Outlook, Word, Excel), internet applications, and customer database software (training provided)
• You thrive in a fast-paced environment with a high volume of phone calls

Work Schedule & Location

• In-Office role in Abilene, TX
• 8am - 5pm
• Monday - Friday; no weekends
• Full Time; 40 hours per week

Benefits

• 401(k)
• Paid time off
• Professional development assistance