FestiLight Operations Supervisor at White Raven Brands – Richmond, British Columbia

FestiLight Décor Inc. is a Vancouver-founded (2011) decorative lighting company operating under White Raven Brands, known for designing, installing, and maintaining standout lighting displays across Canada—from high-end residential projects to major commercial properties and large public events.⁠⁠ We help make holidays and special occasions brighter, easier, and safer through exceptional service, quality products, and superior workmanship.⁠⁠​

We’re a team that takes pride in doing things the right way—showing up prepared, working hard, and delivering a finished result we can stand behind. If you’re excited about hands-on work, learning new skills, and being part of a crew that brings joy to homes and communities, you’ll fit in well at FestiLight.⁠

Find out more about us in our recruitment video here.

Festilight is hiring a hands-on supervisor to support our installation crews and keep our warehouse running smoothly and safely. You will spend time both in the field and in the warehouse, helping the team execute consistently, coaching to our standards, and stepping in to solve day-to-day operational problems.

• Lead and support field crews day to day through clear direction, practical coaching, and respectful accountability.
• Enforce safety and quality standards, including PPE compliance and safe work practices. Stop work when safety or quality is at risk.
• Run weekly safety meetings and reinforce checklist discipline.
• Complete site checks each week and document findings using the supervisor site checklist.
• Support daily readiness with morning load-outs and afternoon unloads. Confirm crews have the right tools and equipment.
• Maintain warehouse readiness and inventory accuracy, including housekeeping, organization, and stock counts.
• Support onboarding and training for new team members on job-site standards, warehouse flow, and expectations.
• Coordinate lifts as needed, including booking, moves, and call-offs.
• Support removals during the removal season, with somedays at the warehouse (January–March).
• Install and maintain lights as needed, particularly in the off-season (March–July).
• Support outside sales when capacity allows (door knocking and related support).
• Complete GS&R reviews with leads bi-weekly, when appropriate.

• Demonstrated commitment to safety and the confidence to enforce standards.
• Strong organization, follow-through, and attention to detail.
• Strong English proficiency, both written and spoken.
• Clear, calm communication with crews and leadership.
• Ability to lift up to 50 lbs and work hands-on in a physical environment.
• Valid driver’s license and ability to travel between job sites and the warehouse.
• Basic computer proficiency, including email, word processing, and spreadsheets.

• Coaching or people leadership experience.
• Boom Lift and forklift experience.
• High emotional intelligence and a steady, positive presence.

The compensation range is $65,000 to $70,000 CAD base plus a performance bonus, depending on experience and scope. We also offer RRSP matching and a health plan.

This role is split between job sites and the warehouse, with frequent walking, lifting, driving, and hands-on support.