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Woodworking/Metalworking Customer Representative in Springfield, Missouri at Grizzly Industrial Inc

Recently UpdatedSalary: $18 - $21Job Function: Customer Service
Grizzly Industrial Inc
Springfield, Missouri, 65807, United States
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Job Description

MACHINE SERVICE REPRESENTATIVE POSITION

Salary: $18.00-$21.00 an hour

Benefits: Eligible

Hours: Full Time

Start Date: June 15, 2026

Location: In-Person, Springfield, Missouri

Grizzly is looking for mechanically minded problem-solvers with real-world experience in woodworking, metalworking, machining, fabrication, or general shop work. If you enjoy understanding how machines operate, diagnosing mechanical issues, and helping others get the most out of their equipment, this role is a great fit.

This position supports customers over the phone, where you'll draw on your hands-on knowledge of tools, ship equipment, and mechanical systems to guide customers through setup, troubleshooting, and safe operation of their machines. We provide extensive paid training on our product line.

Job Responsibilities:

  • Answer inbound customer calls
  • Provide pre-purchase guidance on woodworking and metalworking machines
  • Troubleshoot mechanical, electrical, and operational issues on equipment
  • Check inventory on machines and parts
  • Place customer orders and ensure a positive customer experience
  • Assist with additional projects or support other departments as needed

Job Requirements:

  • Ability to use, repair, and maintain shop machines and tools
  • Hands-on experience in woodworking, metalworking, machining, fabrication, or mechanical repair
  • Strong mechanical aptitude and problem-solving skills
  • Detail-oriented with clear verbal and written communication
  • Basic computer literacy (20 WPM typing)
  • High school diploma or GED

Benefits:

  • Medical, dental, and vision insurance plans
  • Paid vacation and holidays
  • 401(k) matching plan
  • Employee discount
  • FSA/HSA
  • Disability and life insurance
  • EAP

About Our Company:

Since our inception in 1983, Grizzly Industrial, Inc. (www.grizzly.com) has become one of the USA’s largest providers of woodworking and metalworking machinery, tools and related accessories, with almost a million square feet of warehouse space in two states. Grizzly products can be found in all sizes of shops, from the large industrial production users to the smaller cabinet and machine shops.

We provide high-quality products at the lowest possible prices through strong internet and catalog presence. Grizzly was the first tool and machinery company to have a website over two decades ago.

Our Culture:

We are a company built on accountability, driven by results, and committed to delivering real value to our customers, keeping the focus on our customers - before, during, and after the sale. We take ownership of our work, measure success by outcomes, and believe that doing things right matters just as much as getting them done. transparency is central to how we operate — we communicate openly, make informed decisions, and trust our teams to act with integrity. Our culture values collaboration, continuous improvement, and a shared commitment to excellence for both our customers and each other.

Compensation and Benefits:

For a complete summary of our current benefit offerings please go to: https://support.grizzly.com/hc/en-us/articles/4404709035415-Employment-Opportunities

Grizzly is a drug-free and equal employment opportunity employer.

To learn more about our company’s products and history, visit our website at www.grizzly.com.

Job Location

Springfield, Missouri, 65807, United States

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