Diagnostic Analytical Cord. Must be Bilingual at SDMyers – Tallmadge, Ohio

SDMyers
As a Good Place company, we strive every day to earn the undying loyalty of electric power system owners in a way that is safe and builds up a marketplace of reliable, low-cost electric systems

Sales Purpose: To build strong and lasting relationships with transformer owners and position SD Myers as the preferred solution provider to meet their needs. To turn interest in SD Myers solutions into a commitment; build relationships and manage interactions; connect transformer owners needs with solutions; and secure commitments.

Position Purpose: Focuses on customer transformer oil testing renewal and retention, establish good customer service relations to assist our customers with any questions or concerns, and grow respective territories to maintain a strong customer base.

Key Responsibilities:

• Proactively contact existing testing customer base to coordinate renewal courier and mail-in oil testing.
• Utilize the communication process tool to better understand the customer’s needs.
• Clearly promote all services related to the customer’s need to maximize the customer’s ability to make proper decisions.
• Proactively contact former customer opportunities to re-sell services.
• Work with field technician’s scheduling team to efficiently schedule courier work as needed.
• Utilize the current CRM (Sales Force) as a tool to record daily customer activity, such as opportunity statuses (wins/losses), competitor activities, and follow ups.
• Work closely with other sales groups through impact leads to promote new business growth within respective territories.
• Other duties as assigned.
• MUST be bilingual. (Spanish)

Education and Experience:

• MUST be bilingual. (Spanish)
• Must possess a minimum of 1-2 years sales experience in addition to previous work experience, preferably in customer service and/or retail setting.
• Database experience preferred.

Knowledge, Skills and Abilities:

• Knowledge of transformer maintenance and/or electric industry desired.
• Must have a strong customer service orientation.
• Proficiency in Microsoft Office and ability to learn/use company’s CRM tools.
• Excellent communicator, both verbally and in writing.
• Ability to work independently and problem solve.
• Strong initiative, team building, meeting deadlines and follow through skills.
• Ability to understand the marketplace, the competition and how the competitors operate.
• Ability to learn, understand, and put into practice the components of the sales and communication process tool.

Work Conditions:

• Most of work for this position is conducted indoors, in a conventional office environment, in an office or cubicle work station, with low noise.

Physical Demands:
While working, the ability to:

• perform work at workstation for extended periods of time, typically at least 8 hours a day, sometimes more or less if business needs require;
• occasionally lift objects up to 25 lbs;
• regularly hear, see and talk; and
• occasionally stand, walk, bend, kneel, stoop, crouch, and climb throughout the day.