Medical Secretary- Orthopedic Private Practice in Woburn, Massachusetts at Excel Orthopaedic Specialists

Do you thrive in a fast-paced medical office where no two days are the same?
Are you the type of person who can juggle phones, scheduling, patient questions, and last-minute changes — while still making patients feel cared for and heard?

If so, we would love to meet you.

We are seeking an experienced Medical Secretary to join our growing orthopedic specialty practice. This role is ideal for someone who enjoys a high-volume scheduling environment, thinks quickly on their feet, and takes pride in keeping patients and providers organized and on track.

This is not a quiet desk job — it is a fast-moving, team-oriented role where strong communication, multitasking, and problem-solving skills truly matter.

• Managing high-volume incoming calls and patient scheduling
• Coordinating provider schedules, templates, and appointment flow
• Optimizing schedules while balancing patient access and provider availability
• Troubleshooting scheduling conflicts and urgent patient needs
• Communicating proactively with clinical staff regarding patient concerns or scheduling issues
• Providing exceptional customer service to patients, providers, hospitals, and coworkers

You are:

• Calm under pressure and able to multitask efficiently
• Friendly, upbeat, and dependable
• Comfortable handling a high volume of calls and patient interactions
• Organized and detail-oriented
• A strong communicator who enjoys helping people
• Able to prioritize quickly in a busy medical environment
• A team player who values collaboration and accountability

• Previous experience in a medical office or healthcare scheduling environment required
• Orthopedic experience strongly preferred
• Experience in a busy call center or high-volume scheduling environment preferred
• Strong phone etiquette and customer service skills
• Experience with EMR/EHR systems required
• Ability to work independently while also functioning as part of a close-knit team
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail

We are a well-established orthopedic specialty practice with a collaborative and supportive culture. Our team works hard, helps each other, and takes pride in delivering excellent patient care every day.

If you enjoy staying busy, solving problems, and being part of a team that truly makes a difference for patients, we encourage you to apply.