Home Repair & Warranty Manager in Madison, Wisconsin at Habitat for Humanity of Dane County Inc.

Position Title: Home Repair & Warranty Manager
Reports To: COO

Build Homes. Lead Projects. Strengthen Communities.

Habitat for Humanity of Dane County (HFHDC) is looking for a skilled, mission-driven Home Repair & Warranty Manager to lead the day-to-day construction operations of our home repair and warranty program. This role is perfect for someone who thrives on the jobsite, enjoys mentoring others, and takes pride in delivering high-quality work that makes a meaningful difference for local families.

In this role, you’ll oversee the full scope of home repair and warranty projects, ensuring alignment with HFHDC’s goals, standards, and values. You’ll champion a culture of safety for everyone on site—homeowners, volunteers, contractors, staff, and partners alike—while driving projects forward on time, within budget, and in compliance with funding requirements.

As a key leader, you’ll serve as a trusted resource for both internal teams and external stakeholders, bringing expertise, accountability, and a strong commitment to community impact in everything you do.

Primary Duties and Responsibilities

• Proficient and successful use of various technical programs for business/construction purposes including but not limited to Microsoft Office applications and Buildertrend or other build software.
• Ensure HFHDC sites meet all safety & building regulations and work complies with company policies; communicate and enforce with staff, volunteers, and subcontractors.
• Oversee quality control and enforce accountability for maintaining project schedules; provide coaching and explore solutions to ensure work is performed to industry standards.
• Initiate all site-related aspects of each project including home assessments to identify project scopes, permit requirements, timelines, cost estimates and required resources.
• Collaborate with HFHDC team members to maintain compliance with funding sources and to continually explore, test, and refine best practices.
• Grow the pool of subcontractor partners to optimize skillsets, prioritize efficiency and maximize gift-in-kind opportunities.
• Adjust schedules, expectations, and targets as organization needs or project financing parameters change.
• Communicate effectively with clients, subcontractors/vendors and HFHDC team members to update project progress, address concerns, and maintain positive working relationships.
• Effectively engage and supervise skilled and unskilled labor in all facets of construction; play an active role in recruitment and retention of key construction volunteers.
• Provide on-site volunteer leadership and construction labor as needed for new construction sites and special events.
• Share feedback to support the improvement of Construction department functions, processes and procedures.
• Other Duties as Assigned

Requirements

• Minimum 5 years of residential construction or home repair experience, including advanced knowledge of all phases of residential construction, the ability to read blueprints/house plans, diagnose and solve on-site challenges, plan several steps ahead, and teach others how to successfully complete construction tasks.
• Understand and appreciate the mission of HFHDC and willing to actively support the advancement and growth of the organization.
• Demonstrate outstanding leadership skills, including promoting organizational priorities, providing coaching/training to others on hard and soft skills, and working collaboratively with multiple stakeholders.
• Demonstrate excellent project management skills, including a proven ability to navigate multiple, simultaneous projects and to work in a fast-paced team environment.
• Must be able to determine the appropriate tools/equipment for various construction tasks and utilize them according to safety guidelines.
• Communicate effectively (written and verbal) and deal tactfully with all kinds of individuals yet remain consistent in keeping a professional demeanor.
• Ability to instruct others on how to engage and supervise skilled and unskilled laborers in all facets of home construction.
• Comfort speaking in front of small groups.
• Strong problem-solving skills.
• Adherence to timelines, dependability, and an ability to work independently.
• Demonstrate excellent organizational skills and possess a strong attention to detail.
• Proficient and successful use of various technical programs for business/construction purposes including but not limited to Microsoft Office applications and Buildertrend/other build software.

Physical Demands

This position will visit project sites and must be adaptable to extreme changes in weather (e.g., heat, cold, wind, rain, etc.) Must also be capable of lifting 60-80 pounds, bending/squatting, navigating uneven terrain, climbing ladders & scaffolds, and working from heights. Some sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The work requires close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Experience

• Minimum 5 years of residential construction or home repair experience required.
• Minimum 3 years of volunteer leadership or supervisory experience preferred.

Education

• Requires a minimum of a four-year high school diploma or equivalent, Associate’s/Bachelor’s degree preferred.

Certificates, Licenses, and Registrations

• Driver’s license and clean driving record required
• HFHI competent person training and/or OSHA 30 (or willingness to complete upon hire)
• WI Lead-Safe Renovator certification (or willingness to obtain within 6 months of hire)