Application Administrator at Housing Authority of Kansas City – Kansas City, Missouri

JOB SUMMARY

The Application Administrator for The PHA Property Management System plays a pivotal role in maintaining, supporting, and enhancing the housing management platform used by our organization. This position is responsible for the day-to-day administration of the system, including user management, technical support, data integrity, and compliance. The administrator will work closely with IT staff, program coordinators, and external vendors to ensure seamless operations and continuous improvement of system functionality. Ideal candidates will have a strong background in housing programs, technical proficiency in data tools, and a proactive approach to troubleshooting and user support.

ESSENTIAL FUNCTIONS

Essential Duties and Responsibilities

The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned.

System Administration

1. Manage user access, roles, and permissions within the Emphasys Elite system or current PHA Property Management System

2. Oversee system setup, configuration, and maintenance

3. Monitor system performance and troubleshoot issues

Technical Support

4. Provide Tier 1 and Tier 2 support for users experiencing issues

5. Coordinate with Emphasys technical support for escalated problems

6. Simulate and resolve errors in QA/Test environments

Data Management

1. Execute data queries and generate reports using SQL, Crystal Reports, or SSRS

2. Verify data accuracy during migrations and updates

3. Support monthly payment processing and data submissions

Training & Documentation

4. Develop and deliver training materials for staff and administrators

5. Organize and lead training sessions on system usage and updates

6. Maintain documentation for system procedures and configurations

Compliance & Security

7. Ensure system compliance with federal, state, and local data security standards

8. Coordinate with IT department to maintain secure infrastructure

9. Support audit and reporting requirements

Project Coordination

10. Assist in planning and implementing system upgrades and enhancements

11. Participate in user acceptance testing and performance reviews

12. Collaborate with vendors and stakeholders on integration projects

13. Coordinate and maintain meetings with a user group that will assist in testing

14. Evaluate and provide recommendations for improvements or replacements for the PHA Property Management System

SUPERVISORY RESPONSIBILITIES

The employee receives instructions from the IT Director. The employee plans and carries out routine work activities with minimal supervision and independently resolves problems that arise. The employee receives specific instructions when complaints are brought to the attention of the supervisor and when the supervisor is contracted by the employee for direction. The employee’s work is reviewed periodically for conformance to Authority polices and attainment of objectives.

***FULL JOB DESCRIPTION AVAILABLE AT WWW.HAKC.ORG***

EDUCATION AND EXPERIENCE

· Bachelor’s degree in Computer Science, Information Systems, or related field

· 3+ years of experience in housing programs or Section 8 administration

· Proficiency in SQL, Crystal Reports, and Microsoft Office Suite

· Familiarity with Emphasys Elite or similar housing management systems

Preferred Skills

· Experience with cloud-based SaaS platforms

· Strong communication and customer service abilities

· Knowledge of HUD’s EIV/PIC systems

· Ability to manage incident tracking and resolution

· Data Project Management

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in an office environment with occasional travel to meetings. The incumbent frequently uses standard office equipment including personal computers, telephone and related equipment. Work is in a primarily diverse setting. Work may involve visits to resident's homes or the offices of other agencies. The employee may be exposed to weather extremes and the usual hazards associated with other business facilities and resident homes. Office environment. The noise level in the work environment is moderate.

CONTACTS

Work requires frequent internal contact with employees and managers in the administration of the resident services program and with external contacts. The employee's contacts include: Resident Services staff, Authority personnel, residents, resident councils, businesses, corporations, community service organizations and agencies. The purpose of such contacts is to bring community and resident services to Authority residents, foster resident pride, participation, and provide various kinds of support and assistance for individuals and families.

OTHER REQUIREMENTS

1. Must possess a valid driver’s license.
2. Must be available for occasional overnight travel for training.
3. Must pass employment drug screening and criminal background check.
4. Must work with the highest degree of confidentiality.

The Housing Authority of Kansas City, Missouri is an Equal Opportunity Employer. This job description is subject to change and in no manner implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management's assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management's right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director.

Employment with the Housing Authority of Kansas City, Missouri is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.