Strategic Accounts Coordinator in Irvine, California at Quest International

For over 40 years, Quest International Inc., headquartered in Irvine, California, has supported healthcare organizations, Fortune 500 companies, and technology innovators through medical and industrial display solutions, IT services, field engineering support, repair services, and logistics programs. Quest is committed to service excellence, customer satisfaction, ISO-certified quality standards, workplace safety, and continuous improvement.

At Quest, employees work in a collaborative, fast-paced environment where accuracy, integrity, and accountability matter. Our teams support customers in industries where reliable service, clear communication, and precise documentation are critical.

The Strategic Accounts Coordinator provides multi-departmental administrative and internal support to Quest’s Service Repair Center. This role maintains day-to-day activity for OEM accounts and strategic customers according to contract requirements.

The position supports customer correspondence, entitlement classification, price quotations, SO/RA processing, repair follow-up, shipment coordination, pre-invoicing packets, packing lists, shipping labels, air bills, customer portals, technical data entry, operational reporting, and final administrative quality checks across multiple departments.

This role requires strong attention to detail, Excel proficiency, FedEx Manager proficiency, professional communication, and the ability to manage competing deadlines. Accuracy is critical because this position supports customer orders, repair activity, shipment documentation, and OEM account requirements.

• Provide administrative support for OEM and strategic accounts, including correspondence, entitlement classification, proposals, price quotations, and shipments.
• Issue SOs/RAs and follow up with customers on quoted repair items and pending inquiries.
• Create and organize business correspondence records using databases and files related to operations and repair activity.
• Prepare and monitor pre-invoicing packets, packing lists, shipping labels, and air bills.
• Support management and customers with requested reports.
• Organize, maintain, and prepare reports related to repairs and operational activity.
• Review current procedures and recommend improvements for efficiency.
• Process products from order receipt through shipment fulfillment when required.
• Support the Operations Department by managing delivery deadlines, shipment deadlines, and tracking information.
• Use customer portals to coordinate expected incoming shipments.
• Perform technical data entry for multiple OEM and strategic accounts.
• Support final administrative quality checks across multiple departments.
• Help maintain customer satisfaction through OEM vendor score requirements.
• Follow Quest’s ISO-certified policies and procedures.
• Perform other work-related duties as assigned.

• High school diploma or equivalent.
• 2+ years of customer service experience in the repair depot industry, related field, or equivalent work experience.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Proficiency in FedEx Manager.
• Proficiency with Windows desktop applications.
• Strong verbal and written communication skills.
• Strong analytical, public relations, and interpersonal skills.
• Ability to type at least 40 WPM accurately.
• Ability to use standard office equipment.
• Ability to organize and prioritize work to meet deadlines.
• Strong attention to detail with SOs/RAs, quotes, shipments, pre-invoicing packets, packing lists, shipping labels, air bills, customer portals, and technical data entry.

• OEM or strategic account support experience.
• Service Repair Center or repair depot environment experience.
• SO/RA processing experience.
• Entitlement classification experience.
• Customer portal experience.
• Pre-invoicing packet, packing list, shipping label, and air bill preparation.
• Shipment tracking and deadline coordination experience.
• Technical data entry for repair, operations, or customer account records.
• ISO-certified or procedure-driven environment experience.
• Customer satisfaction, vendor score, or account performance tracking experience.

This role requires strong accuracy because the position handles customer records, repair activity, shipment documentation, customer portals, technical data entry, and final administrative quality checks.

Candidates must complete the employment application accurately, thoroughly, and consistently with their resume. Incomplete, inconsistent, or careless application details may affect whether the candidate can continue in the process. Candidates should read every question carefully, attach an updated resume, and complete the application using a laptop or desktop computer rather than a phone.

• Pay Range: $22–$25/hr
• Total Compensation: $45,760–$52,000
• Employment Type: Full-Time, Salary-Non Exempt
• Structure: Temp-to-Hire
• Location: Irvine, CA
• Department: Operations

Quest International is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected status under applicable federal, state, or local law.