Case Worker in Staten Island, New York at People s Path Inc

NOW HIRING: CASEWORKER – SHELTER SERVICES
Organization: People’s Path Inc.
Job Title: Caseworker – Shelter Services
Department: Social Services / Shelter Operations
Employment Type: Full-Time
Location: Brooklyn, NY
Reports To: DSS / Shelter Program Director
About People’s Path Inc.
People’s Path Inc. is seeking a compassionate, dependable, and experienced Caseworker to join our shelter services team in Brooklyn, New York. Our organization is committed to supporting individuals and families experiencing homelessness and housing instability through case management, advocacy, service coordination, and access to housing and community resources.
The ideal candidate will have a strong understanding of New York City shelter operations, social service systems, case management documentation, and regulatory compliance. We are looking for a professional who is committed to treating every client with dignity, respect, and compassion while helping residents work toward permanent housing, stability, and self-sufficiency.
Position Summary
The Caseworker is responsible for providing direct support, advocacy, and service coordination to clients in need of social, economic, or housing assistance. This role ensures clients receive appropriate resources, comply with program requirements, and progress toward stability and self sufficiency. The Caseworker maintains accurate documentation, collaborates with internal and external partners, and delivers services in alignment with agency policies and regulatory standards.
Key Responsibilities
Client Support & Case Management
• Conduct intake assessments to determine client needs, eligibility, and service plans.
• Develop individualized service plans and monitor client progress through regular check ins.
• Provide crisis intervention, referrals, and advocacy to ensure clients access appropriate services.
• Maintain a caseload in accordance with agency and funder requirements.
• Assist clients with applications for benefits, housing, employment programs, and other supports.
Documentation & Compliance
• Enter and maintain accurate case records in CARES and other required systems.
• Ensure all documentation meets city, state, and federal compliance standards.
• Prepare reports, case notes, and updates for supervisors, auditors, and partner agencies.
• Track deadlines, appointments, and required follow ups to ensure timely service delivery.
Collaboration & Communication
• Coordinate with internal departments, community partners, and government agencies (e.g., DSS, HRA, DHS).
• Participate in team meetings, case conferences, and trainings.
• Communicate effectively with clients, colleagues, and external stakeholders.
Program Support
• Assist with outreach, workshops, and program initiatives.
• Support agency goals related to client outcomes, quality assurance, and service expansion.
• Uphold confidentiality, ethical standards, and trauma informed practices.
Required Qualifications
• Minimum 3 years of experience working with HOMES, CAPS, CURRENT and CARES, including case entry, compliance tracking, and client documentation.
• Minimum of three years of relevant experience working in shelter field
• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or related field (or equivalent experience).
• Strong understanding of NYC social service systems, benefits programs, and community resources.
• Excellent communication, organizational, and problem solving skills.
• Ability to manage a diverse caseload and work in fast paced, deadline driven environments.
• Proficiency in CARES, Microsoft Office, and agency case management platforms.
Preferred Qualifications
• Experience working with vulnerable populations (e.g., homeless individuals, families, seniors, or individuals with disabilities).
• Familiarity with PASSPort, DHS CARES workflows, and compliance reporting.
• Bilingual skills.
Core Competencies
• Client centered service
• Cultural competence
• Crisis management
• Documentation accuracy
• Professional ethics
• Time management
• Collaboration and teamwork
People’s Path Inc. is an equal opportunity employer.
Join People’s Path Inc. and help individuals and families transition from shelter to safe, stable, and permanent housing.