Career Coach in Houston, Texas at SER-Jobs For Progress Of The Texas Gulf Coast Inc

WHO WE ARE
SER-Jobs is a nonprofit community organization that educates and equips people in the Texas Gulf Coast Region who come from low-income backgrounds or who have significant barriers to employment. We believe the power and purpose of work can transform lives and communities. SER is the Spanish verb, “to be,” so that is exactly what we impart on the people we serve - that they can be whatever they want “to be.”

POSITION SUMMARY
The Career Coach provides individualized case management, career coaching, financial coaching, and employment support to members enrolled in SERJobs’ Adult and Youth programs. The Career Coach helps members address barriers, develop goals, coordinate supportive services, build financial capability, monitor progress, and successfully complete education, training, and employment goals. The role also maintains accurate documentation for grant and contract compliance while supporting career readiness, job placement, job retention, and long-term financial stability.

QUALIFICATIONS
•Bachelor’s degree preferred; equivalent combinations of relevant work experience, industry certifications, and education may be considered in lieu of a degree.
•2+ years of experience in case management, career coaching, youth development, workforce development, or related services.
•Experience working with adults and youth facing barriers to employment.
•Financial coaching or financial literacy experience preferred; a financial coaching certification is a plus.
•Knowledge of trauma-informed and strengths-based practices.
•Strong communication, organization, computer, and case management skills.
•Knowledge of community resources, workforce development services, and local employer needs.
•Willingness to work a flexible schedule, including some evenings and weekends.
•Valid driver’s license, reliable transportation, and a satisfactory background check required.

ESSENTIAL FUNCTIONS & KEY ACCOUNTABILITIES
•Provide individualized case management, career coaching, and ongoing support to assigned Adult and Youth program members, helping address educational, employment, financial, personal, and social barriers.
•Complete an initial needs assessment and develop each member’s Individual Employment Plan (IEP) or Individual Service Strategy (ISS) within 30 days of enrollment, updating it at least every 90 days.
•Deliver Financial Empowerment Coaching, including budgeting, credit building, debt management, savings goals, banking access, and understanding paychecks and benefits.
•Facilitate financial literacy workshops and help members set and track goals that support long-term financial stability.
•Connect members to appropriate supportive services, including housing, childcare, transportation, healthcare, mental health, legal assistance, and other community resources.
•Prepare members for employment through career exploration, resumes, applications, interview preparation, and mock interviews, and support job search and placement in coordination with the Employment Services team.
•Build and maintain relationships with community organizations, training providers, apprenticeship programs, and education partners to support referrals.
•Provide post-placement follow-up and retention support, partnering with Employment Services to verify employment, wages, and retention at 30, 90, 180, and 365 days.
•Maintain contact with members at least weekly during training and monthly during follow-up.
•Monitor attendance against the 90% attendance standard, training progress, credentials, and outcomes; contact members within 24 hours of an unexcused absence and follow the intervention process.
•Enter case notes in Salesforce CRM within 48 hours of every session, and keep assessments, attendance, services, financial coaching sessions, progress, and outcomes current.
•Ensure member files and program documentation meet program and contract requirements, including eligibility, reporting, audits, monitoring visits, and performance goals.
•Facilitate individual and group coaching sessions, workshops, trainings, and member meetings as needed.
•Participate in staff meetings, professional development, program planning, community activities, and training opportunities.
•Travel to partner sites, training locations, employers, and community locations as needed to support members and program operations.
•Perform other duties as assigned to support the success of SERJobs’ Adult and Youth programs.