Store Manager in Surprise, Arizona at St Vincent De Paul

Job Title: Surprise Thrift Store Manager

Department: Retail Operations

Reports to: Director of Retail Operations

FLSAStatus: Exempt

About the Role

The Store Manager plays a pivotal role in driving the overall success of the retail location by At St. Vincent de Paul, the number one responsibility of every Manager is to develop their people — both staff and volunteers. Managers are expected to inspire curiosity and support employees who take initiative in their own learning and development — creating a culture where growth, knowledge, and skill-building are valued and rewarded. Through coaching, feedback, and meaningful stretch opportunities, they help team members build confidence and capability to serve others. In doing so, Managers live out our mission to Feed, Clothe, House, and Heal — guiding our people through the full journey of Attract → Develop → Deploy → Retain.

Of equal priority is a manager’s responsibility to recruit and steward volunteers. The first step is to fully embrace the SVdP philosophy that volunteers are more than a means to an end but an end in and of itself. This means that simply accomplishing this mission isn’t enough but we must accomplish the mission by inviting volunteers and donors into the mission. The implications of Feeding, Clothing, Housing, Healing TOGETHER require managers to focus on the volunteer experience at every point in their operation and to measure success not just in terms of output but also in terms of volunteer volume and satisfaction.

ensuring exceptional customer experience and achieving sales targets. This position is responsible for overseeing daily operations, managing staff, and implementing effective merchandising strategies that align with company goals. The Store Manager will cultivate a positive work environment that encourages team collaboration and professional growth. Additionally, they will analyze sales data and customer feedback to make informed decisions that enhance store performance. Ultimately, the Store Manager is tasked with creating a welcoming atmosphere that fosters customer loyalty and maximizes profitability.

Minimum Qualifications

• At Least 2 + years of proven experience in retail management or a similar role.
• Strong understanding of sales principles and customer service practices.
• Ability to work a flexible schedule, including evenings and weekends.
• High School or GED required
• Ability to walk, stand, sit, bend, reach and lift 50+ pounds

Preferred Qualifications

• Bachelor’s degree in Business Administration or a related field.
• Experience in specialty retail or a specific product category.
• Familiarity with inventory management systems and retail analytics.

Responsibilities

• Lead and motivate a team of sales associates to achieve individual and store sales goals.
• Develop and implement visual merchandising strategies to enhance product presentation and drive sales.
• Provide ongoing training and support to staff in customer service best practices and product knowledge.
• Monitor inventory levels and manage stock replenishment to ensure product availability.
• Analyze sales reports and customer feedback to identify areas for improvement and implement action plans.

Skills

The required skills are essential for the Store Manager to effectively lead the team and drive sales:

• Retail management and sales expertise to set performance targets and motivate staff.
• Visual merchandising skills to create attractive displays that engage customers and encourage purchases.
• Customer service training capabilities to ensure all team members provide exceptional service.
• Flexibility in scheduling to meet the needs of the business and support the team during peak hours