Service Specialist in Richfield, Wisconsin at Flamingo Marine Inc

ABOUT US:
As a manufacturing startup dedicated to transforming the pontoon boat industry, Flamingo prioritizes innovation, performance, and quality to deliver exceptional on-water experiences. We’re currently seeking an experienced Service Specialist to help us build and scale a high-performing manufacturing operation from the ground up.

POSITION OVERVIEW:
This role is responsible for best in industry service to our dealer network and product owners.

KEY RESPONSIBILITIES:
- Technical Support: Provide clear, accurate troubleshooting assistance and technical guidance to dealers and product owners via phone, email, and digital portals.
- Warranty Administration: Review, process, and authorize warranty claims efficiently, ensuring compliance with company policies and guidelines.
- Issue Resolution: Investigate customer complaints regarding product performance or service issues, coordinating with production and engineering teams to find swift solutions.
- Training & Documentation: Help develop service bulletins, technical manuals, and FAQs to empower the dealer network and improve overall product satisfaction.
- Inventory and order fulfillment: Manage service parts inventory, accurately process incoming parts orders from dealers, and coordinate fulfillment to ensure timely shipping and delivery.

QUALIFICATIONS:
- Experience: 3–5 years of experience in technical customer service, marine service technology, or automotive service coordination.
- Industry Knowledge: Strong familiarity with marine products, boat systems, or
mechanical/electrical components is highly preferred.
- Skills: Great communication and problem-solving skills, with the ability to explain complex technical concepts to non-technical users. Ability to communicate clearly across all channels, Phone, text, chat and email.
- Systems: Proficiency with CRM systems (PLEX), ticketing software, and the Microsoft Office Suite. Experience in desktop publishing is a plus
- Travel requirements: Up to 20% travel domestically.

JOB EXPECTATIONS:
The physical demands described below are representative to be able to successfully perform the essential functions of the position.

Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

Lift and/or move up to 50 lbs.

Stand, walk, reach with hands and arms.

Climb, squat, bend, and kneel.

Vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

WHAT WE OFFER:
Competitive pay and benefits
A clean, safe, and modern production environment
401k retirement plan
Paid time off and holidays
Leadership opportunities in a growing company with long-term vision
A culture that values craftsmanship, innovation, and teamwork

Flamingo Marine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Join Our Crew. Shape the Future of Boating. If you're ready to take the lead, share your expertise, and help us build the next generation of pontoon boats, we want to hear from you.