District Manager in Albuquerque, New Mexico at Blakes Lotaburger

Do you want to be a leader in a well-established brand with over 70 years of history providing New Mexico’s favorite quick-service meals? Join Blake’s LOTABURGER, famous for the original Green Chile Cheeseburger. This is a great opportunity to build your leadership skills, advance your career, and share the rich flavors of our authentic New Mexico cuisine.

Position Summary:

The District Manager’s (DM) role is to oversee, evaluate, and direct the activities of four or more General Managers (GM). The DM is also responsible for monitoring sales and controllable costs in their assigned district (e.g., food and labor costs) and for providing guidance to GMs on staffing, proper enforcement of policies and procedures, meeting sales/food/labor targets, and new product rollouts. DMs work with GMs to increase sales volume in their stores and are required to regularly audit stores within their districts to maintain consistent company brand standards. The DM reports directly to an Operations Manager.

Essential Functions:

• Know and embody the Mission, Vision, and Core Values of Blake’s Lotaburger – KIND, TEAM, PASSION, PROCESS
• Demonstrate the highest level of customer service any time the DM comes into contact with customers by being KIND and friendly, especially when handling complaints, and require all store-level employees to do the same
• Motivate management staff and crew members to perform all job duties with customers in mind; foster a positive environment of respect for coworkers and customers; provide positive reinforcement where deserved and constructively address policy violations as they arise
• Possess expert knowledge of Blake’s Lotaburger General Employee Policies & Procedures, Book 1 Policies & Procedures, and the Learning Management System
• Ensure that all management and crew comply with all Blake’s Lotaburger Policies & Procedures
• Address GM conduct and performance through the enforcement of company policies and procedures, career development, training, coaching, appropriate discipline, and, if necessary, discharge. Seek assistance regarding any employee relations or disciplinary issues through your direct report and the HR Department
• The DM must have an expert-level knowledge of appropriate recruiting and interviewing techniques. He/she must be proactive and consistently hire qualified, skilled applicants to avoid crisis hiring. Build a talent pipeline for future store vacancies
• Assist GMs with proper placement or reassignment of managers and crew to optimize their potential
• Assist with training and development of all crew members to allow for proper succession planning of future shift leads, assistant managers, and general managers; provide feedback on performance with all crew members
• Implement and monitor the Blake’s Lotaburger training program in stores for management staff and crew members
• Work with Operations Manager to plan tailored ways to increase sales within the specific market, and optimize food and labor costs to meet targets
• Train management staff and crew members in appropriate inventory/ordering practices, monitoring of operations, “shopping” the store, and sampling products
• Ensure the stores follow all applicable laws, including but not limited to food safety, premises safety, equal employment opportunity, and workers’ compensation reporting. Educate and train your employees to comply with these laws and regulations, and encourage proper, timely reporting of any issues or concerns
• Spend 4 days per week in the stores, as well or “as needed” basis
• 1 day per week to be allocated to administrative duties, or on an “as needed" basis
• Attend monthly District Manager Meetings, Operations meetings, and any in addition to meetings with other Blake’s Lotaburger departments as requested
• Follow current district and/or regional scheduling guidelines
• Perform other duties and/or projects as assigned

Qualifications/Requirements (Education/Training/Experience/Abilities):

• Must be 21 years old
• Ideal candidate will have a college degree in management or comparable experience, plus three or more years of restaurant management experience
• Must be able to provide at least two (2) professional references demonstrating an ability to effectively supervise employees, drive sales increases, form teams, and meet food/labor targets
• Ability to work at least 50+ hours per week, including varying evenings, weekends, and holidays. Flexibility is critical for management level employees
• Ability to work on an on-call basis in emergencies
• Appearance must be professional, neat, clean, and well-groomed. Visible neck tattoos are prohibited. All tattoos must be appropriate, and facial piercings may not be worn at work, but clear “spacers” or “piercing retainers” are allowed
• Must be able to quickly become proficient in Blake’s Lotaburger restaurant operations, General Policies & Procedures, and multi-unit operations
• Must have an expert understanding of health codes and procedures for handling raw meat and eggs
• Possess high-level computer skills to include electronic mail, Point of Sale system, BOH system, and the ability to generate and analyze complex reports
• Must possess strong teamwork and communication skills
• Ability to read/write/speak in English
• Bilingual in Spanish/English is a plus
• Ability to read, understand, apply, and adhere to policies and procedures
• Must be able to pass a pre-employment background check, including a motor vehicle record search
• Must have a valid driver’s license, reliable vehicle, and auto insurance that meets or exceeds state minimum liability requirements
• ServSafe Manager Certified
• This position will require frequent overnight travel.

Essential Physical/Emotional Requirements:

• Physical requirements include: lift up to 25 lbs. unassisted and 50 lbs. assisted, ability to stand and walk for prolonged periods of time; bend, stoop, climb and reach. Ability to work in a warm/hot and at times, cold (walk-ins/freezers) environment is a must
• Must be able to safely work with knives and other sharp objects, wearing any necessary protective equipment when needed
• Work well with others in a team environment, often sharing tasks and/or collaborating on solutions
• Work scheduled hours while physically present in the restaurant. Weekly schedule must include at least two evening shifts and one weekend shift, in addition to Holidays
• Ability to see and hear
• Ability to multitask and work under stressful conditions in a quick service restaurant environment, dealing with customers and other employees. Tolerate a reasonable amount of stress
• Ability to handle difficult and/or sensitive situations either with customers or other employees using tactful, appropriate and effective communication
• Ability to travel for long periods of time

Blake’s Lotaburger is an equal employment opportunity employer. It provides equal opportunity in all employment actions and prohibits harassment, discrimination, retaliation, or intimidation based on any status protected by applicable local, state, or federal law, including race, color, ethnicity, religion, sex (including pregnancy, gender identity, and transgender status), sexual orientation, national origin, ancestry, age (40 and over), disability (including physical and mental), genetic information, veteran status, marital and familial status, or any other characteristic protected by law.

This policy covers all employment actions and workplace conduct, and Blake’s Lotaburger will provide reasonable accommodations for qualified applicants or employees with disabilities or sincerely held religious beliefs, unless doing so would impose an undue hardship. All complaints will be investigated promptly and confidentially to the extent possible, and retaliation against individuals who raise concerns, participate in an investigation, or exercise rights under this policy is strictly prohibited.

To contact Blake’s Lotaburger’s Human Resources Department, please call 505-884-2160 Ext. 1644 or email HR@lotaburger.com.

This document does not create an employment contract, implied or otherwise, other than ‘at will’ relationship.