Dispatcher in Bossier City, Louisiana at The Service Companies

About The Service Companies

The Service Companies (TSC) is the premier service provider to the hospitality, gaming, healthcare, education, and corporate catering industries. With over 2,000 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance. As a privately owned company under TPG Twin Brook Capital Partners ownership, TSC values a culture that empowers employee involvement and performance, driven by "The TSC Way." Were Partners in Excellence, which means we are committed to achieving the highest quality standards and delivering exceptional experiences for our clients, team members, and the organization. The company operates through three separate business groups:

• Managed Services Turn-key Hospitality/Casino Housekeeping, Stewarding, Third Shift Cleaning, Public Area Cleaning, Laundry and Kitchen Cleaning
• Managed Services Staffing Hospitality Staffing for the Resort, Casino & Event space.
• Specialty Services Window and Chandelier Cleaning, Pressure Washing, Pool Cleaning and Maintenance, Exterior Building Cleaning

Position Overview

Responsible for answering and responding to guest calls and dispatching appropriate housekeeping staff. Handles some housekeeping administration.

Essential Duties:

• Answers department telephone, greeting/acknowledging guests promptly and courteously.

• Tracks guest inquiries, reports and requests (via manual log and/or automated property management system) and dispatches security staff to respond to guest calls

• Manages team member key distribution (i.e. supply room keys, guest room keys, etc.).

• Assists in scheduling employees and boards

• Assists in administration of safety programs/meetings

• Partner with hotel operations and management to address guest needs, resolve service issues, and enhance overall guest satisfaction

• Uphold The TSC Way! values by acting as a role model of professionalism, teamwork, and excellence in every interaction

What We Offer (Training & Career Path)

• Experience preferred, but not required we provide comprehensive hands-on training

• Clear advancement opportunities into lead or supervisory roles for motivated performers

• Ongoing skills training (guest service, safety, equipment use) and performance coaching

Job Functions / Physical Requirements

• Must have a strong desire to satisfy guest needs in a fast-paced environment.

• Physical stamina to stand for long periods, walk moderate distances, and perform repetitive tasks.

• Ability to bend, stoop, reach, climb stairs, and perform other routine physical activities.

• Good verbal communication skills; pleasant and professional demeanor.

• Must meet company and client appearance standards.

• Ability to work with cleaning equipment and chemicals safely.

• Ability to perform all duties with or without reasonable accommodation.

Skills & Abilities

• Reliable, punctual, and customer-service oriented.

• Team player who follows instructions and safety procedures.

• Detail-oriented and organized.

• Comfortable with technology used for scheduling/clocking in (may vary by site).

Employee Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• 401(k) Plan

• Short-Term Disability

• Long-Term Disability

• Life Insurance

This list of essential functions, other duties, mental and physical demands, requirements, and any licenses are not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed as needed.

TSC is an Equal Opportunity Employer. TSC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.