Parts Advisor in North Vancouver, British Columbia at Lions Gate Dodge

Are you passionate about the automotive industry and committed to providing exceptional customer service? We are seeking a motivated and detail-oriented Parts Advisor to join our team. In this role, you will be a key resource for customers, technicians, and the sales department, helping to ensure the right parts are available when needed and contributing to a positive customer experience.

You will thrive in this position if you enjoy working in a fast-paced environment, have strong organizational skills, and take pride in delivering accurate and efficient service.

Role Summary:

The Parts Advisor is responsible for assisting customers, service technicians, and the sales team in identifying, sourcing, and purchasing automotive parts and accessories. This role requires strong product knowledge, attention to detail, and excellent customer service skills to support the smooth operation of the dealership’s service and repair activities.

Key Responsibilities:

• Greet customers and service technicians promptly and professionally, assisting with parts inquiries.
• Identify, source, and provide accurate parts and accessory information using catalogs, databases, or manufacturer systems.
• Process parts orders for retail customers, wholesale accounts, and internal repair orders.
• Maintain parts inventory accuracy, including receiving, stocking, and organizing parts.
• Communicate effectively with the Service Department to ensure timely delivery of parts for repairs.
• Advise customers and technicians on pricing, availability, and alternative part options.
• Handle returns, warranty claims, and core returns in accordance with dealership and manufacturer guidelines.
• Support inventory management through cycle counts and stock replenishment.
• Assist with merchandising parts displays and promoting specials or accessories.
• Maintain accurate records of sales, invoices, and work orders in the dealership management system (DMS).
• Provide excellent customer service by resolving issues quickly and professionally.

Qualifications & Requirements:

• High school diploma or equivalent required; post-secondary education in Automotive or Business is an asset.
• Previous experience as a Parts Advisor or in an automotive parts role preferred.
• Knowledge of automotive systems, parts, and accessories.
• Strong computer skills with experience using dealership or parts catalog systems.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.

We offer a supportive team environment, opportunities for growth and development, and the chance to build a rewarding career in the automotive industry. If you are customer-focused, dependable, and ready to make an impact, we would love to hear from you.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.