Patient Advocate & Diversity Coordinator in Odessa, Texas at Medical Center Hospital

Position Summary:

The Patient Advocate & Diversity Coordinator visits patients with a priority focus on contacting new admissions and those patients transferred into the acute units from critical or rehab departments. Serving as a representative of the Medical Center Health System, the Patient Advocate & Diversity Coordinator will welcome patients and their families to Medical Center Hospital and provide them with contact information, providing a channel through which patients and their families can seek solutions to problems, concerns, or unmet needs.

Qualifications:

A. Education:

Registered Nurse or Bachelors Degree in a healthcare or related field required.

B. Training and Experience:

Two years’ experience in Healthcare setting, training in customer service, as an interpreter or bilingual is a plus.

C. Job Knowledge:

Excellent communication skills and techniques, knowledge of interpreter services or trained Interpreter, ability to facilitate education and teams, and hospital policies and procedures, and the physical layout of the hospital. Must have a good working knowledge of MS Word, Outlook, and Excel.

Unusual Physical Demands and Working Conditions:

A. Much walking is required, and one must stand for long periods of time.

B. The office area is well lit but is semi-private in nature.

C. One must be familiar with the floor plan of the hospital, in order to complete visits and coordinate with various departments in a timely manner.