Front Office Supervisor in San Antonio, Texas at Hampton Inn Home2 Suites San Antonio River Walk

This role involves assisting staff with guest issues, ensuring compliance with hotel
procedures, and creating a welcoming atmosphere for guests. The ideal candidate will demonstrate strong ownership, responsibility, and a customer-focused approach.

· Is a self-starter and enjoys taking initiative.

· Has excellent communication and interpersonal skills, thriving in guest-facing roles.

· Works well in a team environment and is committed to exceeding guest expectations.

· Has strong time management skills and can effectively handle multiple tasks.

· Competitive salary with opportunities for performance-based incentives.

· Vacation / Sick / Bereavement / Holiday Pay.

· Health/Vision/Dental Insurance.

· Life / STD Insurance.

· 401k Program.

· Employee Discounts (Brand Hotels C Company Hotels).

· Free, Third-Party Employee Assistance Program (personal and professional).

· Opportunities for career growth within Vista Host’s expanding portfolio.

· Provide exceptional customer service to all guests, ensuring a comfortable and accommodating stay while achieving team and brand goals.

· Perform quality assurance (QA) checks for the front office department.

· Ensure compliance with hotel policies, procedures, and relevant federal, state, and local ordinances regarding personnel, security, cash handling, guest relations, and safety.

· Remain highly visible and readily available for guests, taking initiative to offer assistance or answer questions.

· Adhere to hotel credit policies and procedures, including credit card authorization, direct billing, cash payments, and incidental deposits.

· Manage guest complaints, documenting requests, issues, or problems, and ensuring follow-up to achieve guest satisfaction.

· Greet, register, upsell, issue room keys, and assign rooms efficiently and warmly to guests.

· Answer inquiries about the hotel, amenities, local dining, attractions, and provide travel directions.

· Accurately check out guests and communicate departures with housekeeping.

· Make, confirm, and cancel reservations through telephone, computer, and written communication.

· Answer and route internal and external phone calls clearly and professionally.

· Update the shift log regularly to maintain clear communication between shifts.

· Maintain cleanliness and organization of the lobby, coffee stations, and front desk area.