Commercial Operations Systems Analyst in Charlotte, North Carolina at BERTRANDT US INC

Ready to Drive the Future?

As part of the global Bertrandt Group, our team of innovators tackles cutting-edge projects across ADAS, Autonomous Driving, Electric Mobility, and Manufacturing Support, transforming complex issues into sustainable, connected solutions.

Position Summary

The Commercial Operations Systems Analyst supports the identification, evaluation, and onboarding of technology solutions that enable Sales and Commercial Operations capabilities. This role bridges business requirements and IT architecture by translating sales, customer, and operational needs into scalable system capabilities across order management, CRM, customer data, and retail operations.

The ideal candidate will work closely with Commercial Operations, IT, Enterprise Architecture, Data Management, and other stakeholders to evaluate and implement technology solutions that drive business performance and enhance customer experience.

Key Responsibilities

• Translate Commercial Operations requirements into system capabilities across order management, CRM, customer data, and retail operations.
• Identify functional gaps within the commercial systems landscape, including Sales Order Management, CRM platforms, and customer data integration.
• Collaborate with Commercial Operations and IT stakeholders to align technology solutions with revenue-generating business processes.
• Conduct market research, RFIs, and vendor assessments for CRM, order management, logistics (TMS), and customer experience platforms.
• Partner with Enterprise Architecture and Data teams to ensure alignment with system architecture, integration patterns, and customer data strategy.
• Facilitate stakeholder alignment and decision-making across cross-functional teams.
• Support onboarding of new systems and integrations to ensure operational readiness and successful deployment.
• Contribute to the continuous improvement of commercial technology capabilities supporting sales, customer experience, and operational efficiency.

Required Qualifications

• Proven track record of successfully delivering IT projects within complex, matrixed business environments.
• Strong understanding of automotive industry trends, technologies, and challenges.
• Experience supporting commercial technology ecosystems, including CRM, order management, customer data, or related business applications.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and interpersonal skills with the ability to influence and collaborate across multiple levels of an organization.
• Demonstrated ability to build strong stakeholder relationships.
• Knowledge of industry-standard IT tools, technologies, and best practices.
• Experience evaluating software vendors and technology solutions is highly desirable.

Preferred Qualifications

• Experience with:
  • CRM platforms
  • Sales Order Management systems
  • Customer data platforms and integrations
  • Logistics and Transportation Management Systems (TMS)
  • Retail operations technologies
  • Customer experience solutions
• Familiarity with enterprise architecture concepts and system integration methodologies.
• Experience supporting customer data initiatives such as master data management or customer record consolidation projects.

Why Join Bertrandt?

At Bertrandt, you'll be part of a global engineering and technology organization supporting groundbreaking mobility solutions. You'll collaborate with talented professionals, influence critical business systems, and contribute to innovative initiatives that help shape the future of automotive retail and commercial operations.

Bertrandt US is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination or harassment of any kind. We consider all qualified candidates without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.