Senior Technical Account Manager - Customer Success in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager - Customer Success based in United States.

This role offers the opportunity to become a strategic partner for enterprise customers, helping them maximize the value of a powerful AI-driven productivity platform.
You will combine technical expertise, customer success leadership, and consultative problem-solving to drive adoption, engagement, and measurable business outcomes.
Working closely with customers and internal teams, you will guide organizations through onboarding, workflow optimization, automation, and AI enablement initiatives.
The position requires strong relationship-building skills alongside the ability to translate complex business needs into scalable technical solutions.
You will own a portfolio of strategic accounts, ensuring customer health, long-term success, and opportunities for growth.
This is an ideal opportunity for a customer-focused technical leader passionate about innovation, AI transformation, and helping teams work more effectively.

As a Senior Technical Account Manager - Customer Success, you will act as the strategic and technical owner of customer relationships, helping organizations successfully adopt, optimize, and expand their use of the platform. You will partner with customers and internal teams to deliver value, improve workflows, and ensure long-term success.

• Lead customer onboarding and implementation initiatives, from discovery and solution design through training, launch, and ongoing enablement.
• Translate customer business requirements into scalable technical solutions, including workflows, templates, integrations, automations, and governance structures.
• Develop and execute customer success plans focused on adoption, engagement, retention, and measurable business outcomes.
• Monitor account health metrics, usage trends, stakeholder engagement, and adoption levels to identify opportunities and risks.
• Conduct workflow discovery sessions to understand current processes, identify improvement areas, and design optimized future-state solutions.
• Drive adoption of AI-powered capabilities and automation features by identifying use cases, designing workflows, and supporting successful deployment.
• Provide guidance on AI best practices, including prompt design, automation strategies, agent configuration, and scaling AI initiatives across teams.
• Analyze product usage data and reporting insights to communicate ROI, identify expansion opportunities, and support strategic decision-making.
• Serve as a trusted advisor to customer stakeholders, building strong relationships across technical, operational, and executive teams.
• Collaborate with Sales, Product, Engineering, and Support teams to advocate for customer needs and improve the overall customer experience.
• Support renewal and expansion efforts by connecting platform adoption with customer business objectives and measurable value.

The ideal candidate is a customer-focused technical professional with experience managing complex accounts, driving adoption, and delivering technology solutions. You should be comfortable combining technical expertise with strategic consulting, project management, and executive-level communication.

• Proven experience in technical account management, customer success, solutions consulting, implementation, or a related customer-facing technical role.
• Strong understanding of SaaS platforms, workflow optimization, automation concepts, integrations, and enterprise technology adoption.
• Experience leading customer onboarding, change management, enablement programs, and long-term account strategies.
• Ability to analyze customer processes and translate business challenges into practical technical solutions.
• Familiarity with generative AI concepts, prompt engineering, automation frameworks, and AI-driven productivity solutions.
• Strong project and program management skills, with the ability to manage multiple stakeholders, timelines, and priorities.
• Comfortable working with dashboards, adoption metrics, usage data, and reporting tools to communicate customer health and ROI.
• Excellent communication and presentation skills, with the ability to build credibility with both technical teams and business executives.
• Strong ownership mindset with the ability to proactively identify opportunities, solve problems, and drive outcomes.
• Ability to collaborate effectively across Sales, Product, Engineering, and Support teams while influencing without direct authority.

• Competitive compensation package with an OTE range of $110,000 - $150,000.
• Equity opportunities.
• 401(k) retirement plan.
• Health, dental, and vision insurance coverage.
• Flexible paid time off.
• Paid parental leave.
• Life and disability insurance.
• Spending accounts and employee assistance programs.
• Employee wellness stipend.
• Professional development stipend.
• Remote-first work environment with flexibility.
• Opportunity to work with innovative AI-powered technology and influence the future of workplace productivity.
• Collaborative culture focused on growth, impact, and continuous learning.