Hotel Front Desk Agent (FT) - 2nd Shift in Manheim, Pennsylvania at Spooky Nook Sports Inc

The Hotel Front Desk Agent is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while upholding a professional demeanor at all times.

SCHEDULE: 3p-11p, weekend availability is required

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a Full-Time team member of the Nook, you will enjoy:

• Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child watch (3-hour increments)
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
• Local business discounts

Essential Job Functions

• Greet, register, and assign rooms to guests
• Issue room keys
• Transmit and receive telephone messages
• Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions
• Keep records of room availability and guest accounts
• Compute bills, collect payments, and make changes for guests
• Make and confirm reservations
• Post charges (such as room, food, telephone) to ledger
• Make restaurant, transportation, or entertainment reservations, as well as arrange for tours
• Deposit guests’ valuables into hotel safe or safe deposit box
• Sell a variety of seasonal tickets
• Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms
• Maintain inventory and upkeep of brochures for Lobby brochure rack
• Use switchboard to connect interoffice and house calls
• Answer, screen, and route outside calls
• Supply information to callers and record messages
• Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests
• Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes
• Record and set up all wake-up calls
• Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests
• All other duties assigned

Qualifications

• 18 years of age or older
• High School Diploma or equivalent
• Dependable transportation to and from work
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
• Authorized to work in the United States
• Previous experience in a guest-focused environment a plus
• Highly dependable with a history of consistent attendance and punctuality
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor.
• Bilingual in English and Spanish is a plus
• Brings integrity to every interaction, takes initiative to jump in where needed, lifts up teammates to win together, and creates an environment where positivity and kindness shape every guest experience. If that sounds like you, learn more about joining our team on our careers page.

Working Conditions

• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs occasionally.
• Noise Level: The noise level in this environment is typically moderate.
• Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.