IT Infrastructure Support Specialist in Houston, Texas at Camp Construction Services
NewJob Function: Customer Service
Camp Construction Services
Houston, Texas, 77053, United States
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Job Description
Founded in 1978, CAMP Facility Services offers a vibrant work environment and a strong commitment to quality, accessible support, and holistic project management. We prioritize relationships with clients and staff alike, treating everyone like family.
Specializing in commercial construction and building maintenance, we serve construction managers, property managers, and building owners across diverse sectors. Our mission emphasizes partnership, continuous improvement through teamwork and education, and exceeding expectations to build lasting relationships based on respect and professionalism.
Why join our CAMP?
Our employees are encouraged to take advantage of an array of benefits and opportunities, including:
- Health Benefits - Medical, Dental & Vision
- 401K and Company Match Benefits
- Paid Holidays, Vacation, and Personal Time Off
- 1 Paid Day Off for Community Service
- Employee Referral Bonuses
- Tuition Reimbursement
- Advancement Opportunities
The IT Infrastructure Support Specialist serves as a primary point of contact for IT support while also supporting the organization’s network and cloud infrastructure. This role is responsible for diagnosing, resolving, and escalating hardware, software, network, and system issues while ensuring a high level of customer service. In addition to supporting end-user devices and the Microsoft 365 environment, the specialist monitors and troubleshoots Fortinet network equipment and assists with the day-to-day administration of Azure networking services, enterprise print management, the RingCentral phone system, and account provisioning across a wide range of business applications. This position includes periodic travel to company offices across the United States to resolve issues that require an on-site presence.
Key Responsibilities- Provide support to team members by responding to incidents and service requests remotely and in person.
- Diagnose, troubleshoot, and resolve hardware, software, and application issues in a Windows and Microsoft 365 environment.
- Configure, deploy, and maintain end-user devices including laptops, desktops, mobile devices, and peripherals, using Microsoft Intune and Windows Autopilot for enrollment, provisioning, and ongoing management.
- Support new hire onboarding and offboarding by preparing equipment, provisioning user accounts, and ensuring appropriate system access.
- Accurately document incidents, requests, assets, and user information in the Service Desk and Asset Management systems.
- Monitor and respond to alerts related to connectivity, applications, and device performance, escalating issues when necessary.
- Assist with user administration in Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and Azure AD (Entra ID).
- Monitor and perform basic troubleshooting of Fortinet network equipment, including FortiGate firewalls, FortiSwitch, and FortiAP wireless access points, escalating configuration changes and complex issues to the company's third-party network provider.
- Support Azure networking components such as virtual networks, subnets, VPN gateways, network security groups, and site-to-site connectivity, escalating complex changes as needed.
- Administer enterprise print management through PrinterLogic, including printer deployment, driver management, and resolution of print-related issues.
- Administer the RingCentral phone system, including user and extension provisioning, call queues and routing, auto-attendant/IVR configuration, device setup, and troubleshooting of call quality and connectivity issues.
- Provision, modify, and deprovision user accounts and access across a wide variety of business applications, following established approval and least-privilege practices.
- Create, update, and maintain IT documentation such as procedures, standards, and how-to guides.
- Follow IT policies, security standards, and best practices to help maintain a secure and reliable computing environment.
- Work closely with the company's third-party network provider on escalated issues and planned changes, supplying site detail and diagnostics, acting as the on-site presence when physical work is required, and tracking items through to resolution.
- Collaborate with other IT team members and vendors to resolve complex technical issues.
- Travel to company offices across the United States as needed to resolve complex network, connectivity, and other office technology issues on site.
- 3–5+ years of experience in a Service Desk, Help Desk, or technical support role supporting end users, including hands-on exposure to network or infrastructure support.
- Strong working knowledge of Microsoft Windows desktop and laptop operating systems.
- Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Basic to intermediate understanding of networking concepts (IP addressing, DNS, DHCP, VPN).
- Knowledge of computer hardware, peripherals, and mobile devices.
- Familiarity with IT service management (ITSM) principles and ticketing systems.
- Experience with endpoint provisioning and lifecycle management using traditional imaging and/or modern cloud-based methods (such as Intune or Autopilot), along with software deployment and user account provisioning.
- Experience provisioning and administering user accounts and access across a wide variety of business applications and SaaS platforms.
- 1–3 years of hands-on experience in a Fortinet environment, including FortiGate firewalls, FortiSwitch, and FortiAP wireless access points.
- Working knowledge of Azure networking, including virtual networks, subnets, network security groups, VPN gateways, and hybrid connectivity.
- Experience administering Microsoft Intune, including device enrollment, compliance and configuration policies, application deployment, and endpoint security baselines.
- Experience administering PrinterLogic or a comparable enterprise print management platform.
- Experience administering RingCentral or a comparable cloud VoIP/UCaaS phone platform, including user provisioning, call routing, and call quality troubleshooting.
- Strong troubleshooting and analytical problem-solving skills.
- Excellent customer service orientation with clear verbal and written communication skills.
- Ability to explain technical issues in simple terms to non-technical users.
- Strong organizational and time management skills with the ability to manage multiple tickets and priorities.
- Ability to work independently and collaboratively within a team environment.
- Ability to adapt to changing priorities in a fast-paced support environment.
- High school diploma or GED required.
- Associate degree or higher in Computer Science, Information Technology, or a related field preferred.
- Equivalent work experience and/or certifications may be considered in place of a degree.
- CompTIA A+
- CompTIA Network+
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
- Fortinet NSE 4 (or other Fortinet Network Security certifications)
- Microsoft Certified: Azure Network Engineer Associate (AZ-700) or Azure Administrator Associate (AZ-104)
- Other relevant Microsoft, Fortinet, or IT support certifications
- Travel up to 25% to company offices across the United States to resolve complex network, internet connectivity, and other site-level technical issues that cannot be addressed remotely.
- Act as on-site hands during these visits in coordination with the company's third-party network provider, performing physical installation, replacement, and cabling of network equipment, verifying connectivity, and confirming that remotely applied changes are working as intended.
- Perform additional on-site work as needed, including basic wireless and connectivity troubleshooting, site surveys, equipment inventory, and support for office moves, expansions, and closures.
- Occasional overnight and weekend travel is required, including scheduled after-hours maintenance windows and cutovers.
- Occasional travel on short notice may be required to respond to site outages or other business-critical incidents.
- Must be able to travel by air and maintain valid identification acceptable for domestic air travel.
- Ability to lift and transport computer equipment weighing up to approximately 50 lbs.
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Job Location
Houston, Texas, 77053, United States
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