Senior Product Management Consultant (Charlotte, NC (Hybrid) or Remote) in Charlotte, North Carolina at Brighthouse Services, LLC

Where you'll work:

Our flexible, hybrid work model offers the option to work remotely or in the office.

How you'll contribute:

As a Senior Product Management Consultant, you'll be responsible for serving as a subject matter expert on annuity products, providing consultation, education, and support to internal and external stakeholders while helping implement product initiatives, manage in-force products, and address complex product-related inquiries and exceptions. The role partners closely with Distribution, Legal, Finance, Compliance, Operations, and senior leadership to support product governance, marketing allowance agreements, policy interpretation, dispute resolution, and advisor/client issue management. Strong annuity industry expertise, analytical skills, and the ability to communicate complex concepts to diverse audiences are essential for success in this position.

In this role, you'll get to:

• Work closely with Distribution as a subject matter resource to provide consultation, education, and support on new and in-force annuity products. This includes addressing product-related questions; internal and external consultations on product features; and annuity illustrations support.
• Provide support on initiatives facilitating annuity product implementation efforts, changes to product offerings, and in-force annuity product management.
• Coordinate with BHF Law Group, Finance, Strategic Relationship Management & Operations, and Senior Management on the development, implementation, and ongoing management of annual renewable firm marketing allowance agreements.
• Review and adjudication of annuity product exception requests from clients, advisors, distributors, contract administration, etc. in consultation with BHF business functions.
• Communication of the Brighthouse Financial position on individual cases to senior management, distributors, Strategic Relationship Managers, Sales Desk, Key Partner Program representatives, etc. as appropriate to the case.
• Interpretation and application of operational policy, including Brighthouse Financial Internal Exchange Rules and Large Case Underwriting.
• Work closely with BHF Law Group and Compliance to address advisor / client complaints; facilitate settlement coordination; and resolve disputes that arise under distribution agreements.

We're looking for people who have:

• Previous annuity and financial services experience (5+ years).
• Strong analytical skills and the ability to articulate complex concepts to diverse audiences both verbally and in writing.
• Strong organizational and time-management skills are essential along with excellent verbal and written communication skills.
• Strong computer skills including the MS Office suite.
• A valid FINRA SIE, Series 6 or 7 license or the ability to obtain the required licenses within a designated timeframe.

Research shows some people may not apply for a role if they don't check all the boxes of a job description. If you don't check every box listed, that's okay. We would love to hear from you.

What you'll receive:

• Compensation – Base salary ranging from $85,000 - $95,000 plus competitive performance-based incentives determined by company and individual results.
• Flexible Work Environment – Work remotely or in the office to better thrive in all areas of life.
• Paid Time Off – Recharge with a minimum of 20 days of paid time off and 16 paid company holidays per calendar year plus paid volunteer time and paid study time.
• Financial Health – Work toward achieving your financial goals through our 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%), and financial counseling services.
• Health and Wellness – Enjoy competitive medical, vision, and dental plans plus tax-free health savings accounts with potential company contributions up to $1,000 per family.
• Family Support – Care for loved ones with up to 16 weeks of paid leave for new parents, back-up dependent care, dependent care flexible spending account, and up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey.
• Life and Disability Support – Gain access to company-paid basic life insurance and short-term disability insurance.

The company and your department may occasionally gather in person throughout the year to foster a culture of belonging and promote team building. We'd love for you to join us during those company-wide and department-wide events to help you strengthen connections across the company.

Why join us?

Brighthouse Financial is on a mission to help people achieve financial security. Our company is one of the largest providers of annuities and life insurance in the U.S.,* and we specialize in products designed to help people protect what they've earned and ensure it lasts.

We empower employees to collaborate, bring their passion to work, and make an impact. Our inclusive work environment fosters a culture that celebrates diverse backgrounds and experiences. You can find out more about our company culture by visiting brighthousefinancial.com/about-us/careers/.

We're one of the largest providers of annuities and life insurance in the U.S.,* and our commitment to being a great place to work has earned us recognition as one of the Healthiest Employers of Greater Charlotte.

*Ranked by 2025 admitted assets. Best's Review®: Top 200 U.S. Life/Health Insurers. AM Best, 2026.