Branch Manager in Roswell, Georgia at Pool Brands LLC

At Yummy Pools, we’re not just cleaning pools - we’re creating crystal-clear backyard escapes our customers enjoy every day. Serving the Atlanta Metro, we’ve built a reputation for reliable, high-quality pool maintenance, repair and customer care.

As our team continues to grow, we’re looking for a strategic, people-focused leader who can develop a high-performing pool service team while driving satisfaction, retention and operational efficiency.

We are seeking a strategic, hands-on and people-focused Branch Manager to lead our growing pool service operations in Roswell, GA. Reporting directly to the General Manager, this role is responsible for assisting with overall performance of the branch, including daily field operations, technician leadership, customer satisfaction, financial performance and continued market growth.

The Branch Manager will oversee a team of pool maintenance and repair professionals while ensuring routes are operating efficiently, service quality remains high and customers receive a consistent, reliable experience. This is an ideal opportunity for an experienced pool service leader who understands the operational side of the business and enjoys developing teams, solving problems and driving results.

• $65-70K annual base salary

• Annual bonus eligibility of up to 10%

• Company vehicle

• Weekly pay

• Medical, dental and vision insurance

• Paid time off

• Paid holidays

• Company phone and necessary equipment

• Life insurance

• Exclusive employee discounts through LifeMart

• Career progression and opportunity to grow with the company

• Oversee day-to-day pool maintenance and repair operations across the Atlanta market.

• Lead, coach and develop a team of pool cleaning technicians, repair technicians and support staff.

• Ensure technicians consistently meet company standards for water chemistry, pool maintenance, equipment care, safety and customer service.

• Manage technician routes, scheduling and workload to maximize efficiency, route density and service completion.

• Monitor service quality through field inspections, customer feedback and performance metrics.

• Support technicians with troubleshooting pool equipment, water chemistry, service issues and customer concerns as needed.

• Recruit, onboard, train and retain high-performing technicians while building a strong pipeline of future leaders.

• Track branch KPIs including route completion, customer retention, callbacks, labor efficiency, revenue, repair opportunities and service quality.

• Oversee branch financial performance, including budgeting, labor costs, operating expenses and P&L performance.

• Identify opportunities to improve profitability, operational efficiency and customer retention.

• Partner with senior leadership to establish branch goals and execute growth initiatives.

• Drive double-digit year-over-year revenue growth through customer retention, operational excellence and market expansion.

• Build strong relationships with customers and professionally manage escalated service concerns.

• Oversee pool chemicals, parts, equipment, vehicles and branch inventory to ensure technicians have the resources needed to complete their routes.

• Ensure company vehicles, pool equipment and tools are properly maintained and accounted for.

• Maintain compliance with company safety standards and all applicable local, state and federal regulations.

• Maintain a visible presence in the field and step in to support operations when needed.

• 3+ years of leadership or general management experience within the pool service industry required.

• Strong understanding of residential and/or commercial pool maintenance, water chemistry, equipment and repair operations.

• Experience managing field technicians, recurring service routes and day-to-day field operations.

• Strong financial acumen with experience managing budgets, labor costs, KPIs and P&L performance.

• Proven ability to coach, develop and hold field teams accountable for performance.

• Strong customer service and conflict-resolution skills with experience managing escalated customer concerns.

• Highly organized with the ability to manage multiple priorities and solve operational problems in real time.

• Comfortable working both in an office environment and in the field alongside technicians.

• Tech-savvy and comfortable working with route management, CRM, scheduling and workforce management systems.

• Valid driver's license and ability to meet company driving requirements.

• Experience growing a branch, service territory or recurring route-based business strongly preferred.

Yummy Pools is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you require a reasonable accommodation during the application or interview process, please inform your recruiter.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Employment is contingent upon the successful completion of a Motor Vehicle Record check and verification of eligibility to work in the United States.