Service Coordinator (NDIS)-Victoria in Greater Melbourne, Victoria at Accord Care

Melbourne & Greater Melbourne | Hybrid Role
Full-Time Position
$95,000 – $100,000 + Superannuation

ACCORD CARE is a trusted provider of person-centred disability support services to NDIS participants across Australia. We are committed to empowering people living with disability to live fulfilling, independent and meaningful lives through high-quality, tailored supports.

Our services include Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), in-home care, community participation, short-term accommodation and community nursing.

We support participants with a range of needs, including complex and high-intensity support requirements, with a strong focus on safety, dignity, inclusion, quality outcomes and continuous improvement.

We are seeking an experienced and confident Service Coordinator to join our growing Victorian team.

This is a key operational and leadership role responsible for overseeing the day-to-day delivery of disability support services across multiple locations, with a strong focus on Supported Independent Living (SIL).

The successful candidate will have proven experience coordinating services for participants with complex and high-intensity support needs and leading, mentoring and managing teams of Disability Support Workers.

The role will involve regular travel across our Victorian services, particularly throughout Melbourne's South, South-East and Eastern regions, including locations such as Cranbourne East, Mordialloc, Braybrook, Frankston and Ferntree Gully.

We are looking for a resilient, organised and solutions-focused disability services professional who is confident managing complex service environments and leading teams.

• Oversee the day-to-day delivery of multiple disability support services, primarily Supported Independent Living (SIL) services.
• Ensure services are delivered safely, consistently and in accordance with participant plans, organisational requirements and NDIS standards.
• Monitor service delivery, identify risks and proactively resolve operational issues.
• Ensure appropriate staffing, workforce coverage and continuity of support.
• Support participant intake, onboarding and transitions into services.
• Work closely with rostering and operational teams to maintain appropriate staffing levels and service continuity.

• Lead, mentor and coach Disability Support Worker teams.
• Provide regular guidance, supervision and feedback to frontline staff.
• Ensure staff understand participant-specific support requirements, risks and expectations.
• Monitor staff performance and address performance concerns appropriately.
• Identify training, development and competency requirements.
• Promote accountability, professionalism and a strong person-centred culture.
• Support teams to effectively manage challenging situations, behaviours of concern and complex participant needs.

• Build strong and respectful relationships with participants, families and support networks.
• Ensure participant needs, preferences, rights and NDIS goals remain central to service delivery.
• Respond to participant concerns, feedback and changing support needs.
• Liaise with families, guardians, Support Coordinators, allied health professionals and other service providers.
• Participate in participant reviews, case meetings, service planning and transition meetings.
• Work collaboratively with clinical and allied health professionals where participants have complex or high-intensity support requirements.

• Maintain accurate documentation, including progress notes, care plans, incident reports and risk assessments.
• Ensure services comply with NDIS Practice Standards, organisational policies and relevant guidelines.
• Conduct regular service reviews and participate in audits, incident reviews and corrective actions.
• Identify compliance gaps and contribute to continuous improvement initiatives.
• Ensure required reporting and documentation is completed accurately and within required timeframes.
• Monitor service delivery against participant plans and organisational quality standards.

You are an experienced disability services professional with a strong understanding of high-intensity and complex support environments.

You have hands-on experience coordinating disability services, leading teams of support workers and ensuring participants receive safe, consistent and person-centred support.

You are confident managing staff, resolving operational issues, identifying risks and working collaboratively with clinical and allied health professionals.

You are resilient, organised and comfortable working autonomously in a fast-paced environment where participant and service requirements can change quickly.

• Minimum 3 years' experience in a Service Coordinator, Team Leader, Service Manager or similar leadership/management role within the disability sector.
• Minimum 4 years' experience within the disability, mental health or community services sector.
• Demonstrated experience managing Supported Independent Living (SIL) or similar disability support services.
• Demonstrated experience coordinating services for participants with complex and high-intensity support needs.
• Demonstrated experience leading, mentoring and managing teams of Disability Support Workers supporting participants with high-intensity needs.
• Strong understanding of high-intensity disability supports, participant risks and complex support environments.
• Experience supporting participants with complex physical, behavioural, mental health and/or health-related needs.
• Demonstrated experience managing staff performance, capability and team development.
• Experience working with families, Support Coordinators, allied health professionals and other stakeholders.
• Understanding of NDIS requirements, compliance and quality standards.
• Strong communication, documentation, organisational and problem-solving skills.
• Ability to manage incidents, risks, challenging situations and competing priorities.
• Ability to work autonomously and travel between Victorian service locations.
• Current NDIS Worker Screening Check.
• Current Working with Children Check.
• Current Australian driver's licence.

• Clinical background or previous nursing experience.
• Good understanding of nursing/clinical concepts and health-related support needs.
• Experience working alongside nurses, allied health professionals and clinical teams.
• Experience with medication support, clinical documentation or health-related care coordination.
• Experience supporting participants with complex behaviours and/or mental health needs.
• Experience conducting service audits, quality reviews or continuous improvement activities.

• $85,000 – $95,000 + Superannuation, depending on experience and qualifications.
• Company vehicle for work-related travel.
• Laptop and mobile phone.
• Hybrid working arrangements.
• Opportunity to work autonomously and take ownership of your services.
• Join a growing and purpose-driven NDIS organisation.
• Supportive and collaborative leadership team.
• Opportunity to make a meaningful difference in the lives of people living with disability.
• Career development opportunities within a growing national organisation.

If you have proven experience coordinating disability services, managing high-intensity support environments and leading teams of Disability Support Workers, we would love to hear from you.

Join Accord Care and play a key role in ensuring our Victorian services deliver safe, consistent, high-quality and person-centred support.