Clinical Operations Senior Associate in New York, New York at Imagen Technologies
NewEmployment Type: Full-Time
Imagen Technologies
New York, New York, United States
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Job Description
About Imagen
Imagen Technologies is building the AI-enabled teleradiology practice of the future. We operate the first vertically integrated medical practice and AI development platform focused on reducing diagnostic error and giving radiologists superpowers through industry-leading AI solutions developed in-house. With over $200 million in funding from investors such as Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S.—from 22 states and 2.7 million patients in 2025 to more than 35 states and over 5 million patients annually by 2027. We are the fastest-growing teleradiology group in the U.S., and by the end of this year, we will have the fifth-largest practice in the country.
About the Role
We’re looking for an exceptional Clinical Operations Senior Associate to serve as a high-impact operator on our rapidly growing Clinical Operations team.
You will work closely with the Clinical Operations team, taking point on complex problem-solving and cross-functional initiatives. By independently diagnosing operational bottlenecks, managing physician workflows, and optimizing practice performance, you will directly enable clinical leadership to focus on long-term strategy and rapid practice expansion. The ideal candidate brings a structured, analytical background from management consulting or a high-growth health tech environment and thrives in spaces with high autonomy. This role is designed for a driven self-starter who can own operational outcomes, resolve daily friction, and build scalable systems across our medical practice.
Responsibilities:
- Autonomous Problem-Solving: Act as the primary escalation point for complex daily operational bottlenecks, root-causing issues around turnaround times (TAT), specialist availability, and clinical workflows.
- Process Scaling & Playbook Creation: Design, implement, and document scalable operational processes and frameworks that improve practice efficiency and streamline work across the Clinical Operations team.
- Performance & KPI Optimization: Deeply analyze clinical dashboards and operational metrics to identify trends, forecast bottlenecks, and implement proactive solutions before SLAs are impacted.
- Cross-Functional Project Ownership: Lead high-priority, cross-functional projects (such as designing operational go-live readiness processes and building radiologist worklist strategies) across IT, clinical leadership, and operations to expand practice capabilities and meet aggressive growth targets.
- Specialist & Stakeholder Management: Build strong, trusted relationships with our radiologists and internal teams, navigating high-friction situations and logistics with exceptional de-escalation and clarity.
- Managerial Leverage: Serve as a force multiplier for Clinical Operations leadership, taking complete ownership of core operational workstreams, such as radiologist staffing and worklist strategy, to support strategic initiatives for scalability.
Qualifications:
- Bachelor's degree with 2–4 years of full-time professional experience in top-tier management consulting (e.g., Big 4, MBB) or high-growth clinical operations/healthcare technology startup environments.
- Proven track record as a self-starter who takes end-to-end ownership of ambiguous problems and executes solutions with minimal supervision.
- Superior structured problem-solving skills, with the ability to leverage data to drive operational decisions.
- Exceptional written and verbal communication skills, with the maturity and poise to partner effectively with medical leadership and specialists.
- Strong project management capabilities with demonstrated success managing multiple complex workstreams simultaneously.
- Healthcare or teleradiology experience is a plus, but highly motivated candidates with strong backgrounds in consulting or strategy/operations are encouraged to apply.
Imagen Technologies is a remote-first company, and this job is conducted remotely.
The base salary for the position is between $110,000 - $135,000, plus equity and benefits. Please note that the range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.
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Job Location
New York, New York, United States
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