Senior Style Advisor - Boca Raton in Boca Raton, Florida at VARLEY CLOTHING LIMITED

About Varley Clothing

Varley is a contemporary fashion brand for the modern woman. Founded in 2015 by husband-and-wife Lara and Ben Mead, we are an international, family-run business headquartered between London, Los Angeles, and New York.

We create year-round collections designed to build an elevated wardrobe for how women live and move. From knitwear and outerwear to everyday staples and active pieces, our collections blend style, function, and versatility.

Varley exists to instil quiet confidence through meaningful connections that enhance everything women already are. As women’s lives evolve, so do we.

Our international family-run team is 85% female, making us proud to be a brand for women, by women. We are guided by two core beliefs: the pursuit of quality in everything we do and looking after one another.

Role Overview

The Senior Style Advisor is a brand ambassador who inspires confidence in customers and the team, in an omnichannel business environment.

They are accountable for building the flagship store client base, delivering the highest level of customer experience, exceeding their commercial objectives, and adhering to all operational policies and procedures.

Key Responsibilities

Customer Experience

• Act as an Ambassador for the brand to create and cultivate a culture of trust and community.

• Build long term relationships with existing and new clients.

• Pro-actively grow their personal, and the stores client base through digital and personal interactions.

• Utilise client data and preferences to provide a tailored shopping experience and drive customer loyalty.

• Ensure the brand service ceremony is fully implemented in all client interactions.

• Exceed client expectations and go the ‘extra mile’ in every interaction.

• Support the execution and implementation of retail events and activities.

• Host private appointments in store with VIP guests and clients.

• Provide management with feedback to improve the customer experience.

People and Leadership:

• Lead by example and be a role model for the team and an ambassador for the brand.

• Support with delivering training to junior and new team members.

• Gather feedback (as requested) from the retail team and share with managers and head office teams.

• Serve as a Key Holder, responsible for opening and closing the store, securing the premises, and ensuring all operational and safety procedures are followed during opening/closing shifts.

Commercial and Operations

• Drive sales and KPIs through growing and maintaining a loyal base of regular clients.

• Provide feedback on new opportunities to improve sales and operations in the store.

• Keep up to date with product knowledge and fashion trends and share with the retail team.

• Maintain store standards in line with brand guidelines.

• Maintain back of house standards and guidelines in line with company policy and procedures.

Key Knowledge and Experience

• A proven record of successfully building a loyal client base and personal shopping.

• Experience working in an Omnichannel environment and using a variety of digital systems and tools.

Skills and Competencies

A proven record of successfully building a loyal client base and personal shopping.

• Experience working in an Omnichannel environment and using a variety of digital systems and tools.

The Candidate

• A strong team player.

• Customer centric and passionate about delivering exceptional levels of service.

• Has a high attention to detail.

• A strong passion and love for all things fashion and is up to date with current market trends.

• Agile in ways of working and is able to adapt to meet the needs of the business.

• A minimum of 2 years’ experience in a similar customer centric role.