IT Support Engineer in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Support Engineer based in United States.

This is a remote, full-time opportunity for an IT professional who enjoys solving technical challenges and keeping critical systems running smoothly.
You will serve as a key point of contact for users across corporate and data center environments.
The role combines hands-on technical support with systems administration, infrastructure maintenance, and security responsibilities.
You will collaborate closely with engineering, operations, product, and service teams in a fast-moving environment.
Your work will support IT initiatives ranging from system upgrades and cloud migrations to infrastructure improvements.
You will also help strengthen internal documentation, knowledge sharing, and end-user training.
This is an opportunity to contribute your technical expertise within an innovative organization focused on sustainable infrastructure and meaningful real-world impact.

• Serve as the first point of contact for technical support requests across corporate and data center environments, diagnosing issues remotely and providing effective resolutions.
• Troubleshoot hardware, software, connectivity, access, and other IT-related issues using structured diagnostic techniques.
• Install, configure, maintain, and support operating systems, applications, workstations, servers, network equipment, and other IT assets.
• Monitor and maintain IT infrastructure to support reliable and uninterrupted business operations.
• Manage user accounts, access permissions, authentication, and security settings while enforcing IT policies and best practices.
• Support security measures including multi-factor authentication, password management, and appropriate access controls.
• Procure requested hardware and maintain accurate IT asset and inventory records.
• Provide training and guidance to end users on software, security practices, IT policies, and effective use of technology.
• Create, maintain, and improve internal IT knowledgebase articles, documentation, workflows, and troubleshooting resources.
• Assist with IT projects including system upgrades, cloud migrations, infrastructure improvements, and business application initiatives.
• Partner with technical and non-technical stakeholders to identify requirements, resolve issues, manage dependencies, and support cross-functional initiatives.
• Contribute to an agile, high-accountability environment by identifying opportunities to improve IT processes, scalability, and operational efficiency.

• 3+ years of professional experience in IT support, troubleshooting, problem-solving, and IT operations.
• Associate degree in information technology, computer science, or a related field, or equivalent relevant experience.
• Previous IT support experience within innovative technology environments, data centers, microgrids, or other mission-critical facilities is preferred.
• Professional certifications such as CompTIA A+, Security+, Microsoft Azure, or AWS certifications are preferred.
• Strong critical-thinking and problem-solving abilities, with the capacity to diagnose and resolve complex technical issues.
• Working knowledge of IT systems, infrastructure, user administration, security practices, hardware, software, and networking concepts.
• Ability to work effectively in a fast-paced and continuously changing environment while managing competing priorities.
• Strong organizational skills, attention to detail, and the ability to work independently with limited supervision.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• A proactive, trustworthy, reliable, and self-motivated approach to work, with a strong sense of ownership and accountability.
• Ability to collaborate effectively across engineering, operations, product, service, and other business functions.
• Demonstrated ability to think strategically, scale solutions, and identify opportunities to improve processes and systems.

• Remote, full-time work with a flexible and autonomous working environment.
• Fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.
• Opportunities for professional growth, expanded responsibilities, and career development.
• Growth and travel opportunities.
• Collaboration with experienced and highly talented professionals.
• Opportunity to contribute to sustainable infrastructure and technologies designed to create positive environmental and societal impact.
• A mission-driven culture focused on innovation in areas including data center cooling, energy, and other sustainable infrastructure solutions.