Valet Attendant (LCCJF#178) in Manson, Washington at Colville Gaming LLC

(1) Full-Time
Closing: OPEN UNTIL FILLED

Summary:
Provide valet parking and front door guest services for patrons. Proactively approach, greet and acknowledge all guests in a friendly, professional manner and provide quick responsive guest service. Responsible for safe and effective transportation of guests to and from the designated locations.

Essential Functions:
• Greet and welcome casino valet guests in a courteous manner.
• Responsible for handling all guest vehicles with the utmost care and respect.
• Follows all departmental procedures regarding key control and valet ticket distribution.
• Ensures safety of vehicle prior to parking by quickly checking it for damage, dents, scratches, broken glass and documents such damage on vehicle ticket.
• Retrieves vehicles in a safe and timely manner, opens doors for guests and thanking them for coming to the casino.
• Reports accidents or injuries to management and/or security immediately.
• Reports unsafe conditions and anticipates hazards constantly.
• Effectively communicates with supervisor and reports any mechanical difficulties and/or maintenance needs of all vehicles.
• Responsible for safe and effective transportation of guests and casino property to and from the designated locations.
• Maintains thorough written reports of all trips, number of passengers, departure and arrival times, dispatcher’s name.
• Conducts routine safety inspections of all vehicles before and after every trip and report any problems to management.
• Follows all departmental procedures regarding key control and valet ticket distribution.
• Responsible for directing guests to the correct RV space.
• Resolves and documents RV guest complaints, ensuring guest satisfaction.
• Maintains constant communication of arrivals to ensure no overbookings.
• Responsible for the cleanliness, tidiness, and safety of the RV park.
• Maintains confidentiality.
• Provides a high standard of professionalism and guest service.
• Performs other duties or special projects as assigned.

Knowledge, Skills, and Abilities (Minimum Qualifications):
• Must be at least 18 years or older.
• Must possess and maintain a valid Washington State Driver’s License.
• Must be able to obtain and maintain a non-gaming permit.
• Must have strong communication skills.
• Must have excellent guest service relation skills.
• Ability to work various shifts including evenings, holidays, weekends, and overtime.
• Ability to understand, speak, communicate and read the English language.
• Ability to drive and operate a vehicle.
• Must be able to drive an automatic and manual transmission.
• Must have a good driving record and must be insurable.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or positon.
• Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language.
• Ability to maintain confidentiality.
Physical Demands / Work Environment:
• Ability to stand, walk, and jog for short bursts during shift.
• Ability to frequently sit for long periods of time.
• Ability of sight to recognize traffic signs, read directions/maps, and maneuver a vehicle safely.
• Manual and finger dexterity as required to perform daily job duties.
• Ability to frequently lift and/or move up to 35 pounds.
• Ability to occasionally lift and/or move up to 50 pounds.
• Ability to frequently bend, squat and/or reach.
• Occasionally works near or around mechanical moving parts.
• Frequently exposed to vibration.
• Frequently exposed to a high level of noise in the work environment.
• Frequently exposed to tobacco smoke.
• Frequently exposed to fumes or airborne particles.
• Frequently exposed to outside weather conditions, including variations in temperature and precipitation.
• Ability to drive in adverse weather conditions
• Sufficient visual acuity to write, recognize printed materials, computer screen, and notice non-verbal behavior.
• Speech and hearing ability to project voice to small and large audiences, carry on radio/telephone conversations, hear and grasp verbal communications and equipment prompts.

These requirements need to be met to represent knowledge, skill and ability to perform job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
CTFC IS AN INDIAN PREFERENCE EMPLOYER

Important Notice: A resume must be submitted through our hiring portal before the closing date in order to successfully apply for this position.