Enterprise Customer Success Manager - FR/ENG in Paris, Île-de-France at Brevo

As a Tier 2 Customer Success Manager (CSM), you will drive adoption, retention, and growth across a larger portfolio of Enterprise accounts (below €3K MRR each), using a scalable and standardized approach. You will bring organization, efficiency, and a strong customer-relationship mindset to manage volume without sacrificing quality of service.

This is a scaled / low-touch Customer Success model: you will be responsible for a portfolio of roughly 60–75 accounts, generating around €1.5M in ARR, and your success will be measured by portfolio-wide adoption, retention, and satisfaction.

• Own a portfolio of 60–75 Enterprise accounts under €3K MRR each, maximizing product adoption, retention, and customer satisfaction at scale.
• Deliver a standardized onboarding experience: guide new customers through a basic onboarding journey within their first 30 days (no dedicated technical support unless purchased separately, e.g. 8 hours of Implementation Consultant support included in the order form).
• Identify and support growth opportunities (upsell / cross-sell) across the portfolio, with a focus on volume.
• Manage renewals using established, process-driven playbooks.
• Apply established frameworks and processes to identify and mitigate customer risk (e.g. churn signals, low adoption).
• Handle customer escalations within defined, standardized processes; coordinate with directly involved internal teams (Support, Product) as needed.
• Run operational business reviews with customers to track adoption and value realization.
• Coordinate primarily with the teams directly involved in your accounts (Support, Product), escalating to other stakeholders when required.

• A place to grow, together : Join an international team in a bright, collaborative office located in a vibrant neighborhood.
• Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€12.50/day).
• Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.
• Flexible for life : A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.
• Wellbeing that works : Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform
• A culture that cares : From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.