Facilities Manager (NYC Metro based role) in New York, New York at Magnolia Operating LLC

Magnolia Bakery, the world’s most famous bakery, opened our first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has been cherished for offering fresh-made classic American baked goods and for our warm inviting atmosphere. With locations in New York City, LA and Chicago, a D2C business shipping nationwide and international locations in the Middle East and Southeast Asia, Magnolia Bakery is beloved across the world.

Role

The Facilities Manager is responsible for supporting the maintenance, repair coordination, functionality, and overall physical condition of approximately 5-8 Magnolia Bakery locations within the New York City market. This role serves as a key operational support partner to bakery management teams by helping ensure all locations remain safe, clean, functional, and aligned with brand standards.

The ideal candidate is organized, responsive, detail-oriented, and experienced in restaurant, retail, hospitality, or foodservice facilities coordination. This individual will manage facilities service requests, coordinate vendors, support repair projects, and help maintain efficient day-to-day bakery operations across multiple locations. The position requires daily/weekly travel to allow for store operations support.

Key Responsibilities

Facilities & Maintenance Coordination

• Manage day-to-day facilities repair and maintenance requests through the ResQ platform.
• Prioritize, dispatch, track, and follow up on maintenance tickets across assigned bakery locations.
• Coordinate vendor scheduling and repair follow-up to ensure timely issue resolution.
• Perform regular site visits to assess facility conditions and identify maintenance needs.
• Support preventative maintenance scheduling for bakery equipment, HVAC systems, refrigeration, plumbing, and general facility upkeep.
• Escalate major repair concerns or recurring maintenance issues to operations leadership as needed.

Vendor Coordination & Support

• Coordinate service vendors, contractors, and maintenance providers across assigned locations.
• Assist in ensuring vendors meet expectations related to timeliness, communication, and completion quality.
• Review completed work orders and service documentation for accuracy.
• Support invoice tracking and maintenance record organization.
• Maintain strong working relationships with approved vendors and service providers.

Bakery Operations Support

• Serve as a facilities support partner for bakery management teams.
• Assist with troubleshooting and coordination of equipment service needs.
• Support bakery teams during repair visits, maintenance work, and equipment servicing.
• Communicate repair timelines, updates, and operational impacts to bakery leadership teams.
• Assist with emergency maintenance coordination when necessary.

Project & Installation Support

• Support facilities and construction teams during bakery repair projects, refresh initiatives, and equipment installations.
• Coordinate project scheduling with bakery operations teams to minimize disruption to business.
• Assist with vendor access, communication, and project follow-up during facilities work.
• Support new bakery opening preparation and facilities readiness as needed.

Key Ingredients for Success

• 1-3 years of facilities coordination, maintenance support, or restaurant/hospitality operations experience.
• Experience coordinating vendors and managing service requests across multiple locations preferred.
• Familiarity with commercial kitchen or bakery environments is a plus.
• Experience using facilities management systems such as ResQ or similar platforms preferred.
• Strong organizational, communication, and follow-up skills.
• Ability to manage multiple priorities and respond effectively in a fast-paced environment.
• Basic understanding of restaurant or bakery equipment maintenance preferred.
• Valid driver’s license and willingness to travel regularly between bakery locations.

Company Benefits

• Medical, Dental, Vison
• 401k plan
• Life Insurance
• Vacation & Sick Time
• Employee discount

*Magnolia Bakery is an Equal Opportunity Employer and participates in E-Verify.