Account Manager in Diamond Bar, California at Specialty Equipment Market Association

ORGANIZATION OVERVIEW:

The Specialty Equipment Market Association (SEMA) and Performance Racing Industry (PRI) together represent the heart of the automotive aftermarket and motorsports industries. United by a passion for cars, trucks, SUVs, and racing of every kind, these organizations support a vibrant global marketplace that spans performance parts, advanced racing technologies, restoration, restyling, and the full spectrum of specialty automotive innovation.

SEMA is a dynamic, business-minded nonprofit trade association made up of manufacturers, distributors, retailers, builders, publishers, race teams, and more—an industry ecosystem powering a nearly $53-billion-a-year retail market. Through industry-leading programs, advocacy, research, and world-class events—including the annual SEMA Show, one of the largest automotive trade shows in the world—SEMA helps its members grow, innovate, and succeed.

PRI extends this influence into the global racing marketplace. Since 1986, PRI has been the premier source of business intelligence, cutting-edge technology insights, and community connection for racing professionals. The annual PRI Trade Show in Indianapolis brings together over 1,000 exhibiting companies and thousands of racing stakeholders across every major discipline, supported by PRI’s industry-leading advocacy, media platforms, education programs, and year-round engagement.

Together, SEMA and PRI fuel the success of thousands of businesses, connect industry professionals worldwide, and preserve and grow the future of automotive performance and racing.

POSITION OVERVIEW:

The Account Manager will serve as the primary point of contact for clients following the completion of sales for exhibit space, sponsorships, and advertising. Working under the direct guidance and supervision of the Sales Director, the Account Manager is responsible for overseeing the complete post-sale lifecycle. This role is critical in ensuring the successful fulfillment of client contracts, managing complex logistics, and providing world-class customer service to ensure high retention and satisfaction.

KEY RESPONSIBILITIES:

1. Exhibit Space Management:

• Coordinate post-sale logistics, including space draw coordination and proxy form assistance.
• Work with exhibitors on Exhibitor Service Manual orders.
• Process booth change requests (locations, "Exhibit As" names, etc).
• Manage directory listing updates and support exhibitor registration inquiries.
• Oversee booth space payment collections and financial inquiries, help with client invoice requests.
• Follow up on ESRA (Exhibitor Service Rental Agreement) advertising and sponsorship buys.
• On site assistance.
• Work with accounting and operations on duplicate submissions, section changes, size changes, payment changes.

2. Sponsorship & Advertising Execution:

• Create orders in CRM.
• Manage the end-to-end execution of sponsorship assets.
• Ad specification confirmation.
• Work with client on sponsorship location placement, -hanging banners, vehicles, carpet stickers, other signage.
• Collaborate with Sponsorship Manger on asset collection
• Collaborate with Sponsorship Manager for onsite placement accuracy.
• Collaborate with sponsorship Manager for inventory management
• Coordinate with the advertising team to manage production schedules and collect materials for both print and digital media.
• Support the Sales Director by identifying and flagging upsell or renewal opportunities based on client performance and experience.
• Ensure sponsorship and advertising invoices are collected and follow up post-execution with performance statistics and "at-risk" payment escalations.

3. Client Service & Account Health

• Manage inquiries regarding booth regulations, login information, and membership benefits.
• Maintain accurate company contact data and log all communications within the CRM.
• Investigate and resolve seniority point disputes and invoice discrepancies in collaboration with the Finance and Membership departments.
• Build and maintain strong, long-term relationships with clients to ensure a smooth renewal cycle.

Pay Range: $26 - $34 Hourly

JOB QUALIFICATIONS & REQUIREMENTS:

• Education: Bachelor’s Degree required.
• Experience: Minimum 2 years of experience in a corporate environment; experience working with data is preferred.
• Technical Skills: * Proficiency in Microsoft Office Suite (particularly strong Excel skills).
  • Ability to navigate ESM (Exhibitor Service Manuals) and CRM platforms.
• Core Competencies:
  • Detail-Oriented: Exceptional accuracy in contract creation and signature collection.
  • Collaborative: A team player who is responsive to guidance and takes direction well from leadership.
  • Adaptability: Comfortable with ambiguity and able to manage multiple priorities and deadlines simultaneously.
  • Communication: Strong interpersonal skills to liaison between Sales, Finance, and Membership departments.
• Travel: Ability to travel to and attend industry events.

This job description is not intended to be and should not be construed as an all-inclusive list of all responsibilities, skills, relationships or working conditions associated with the position. While it is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties and to assign other duties as necessary.