Assistant Service Writer in Carlsbad, California at PIERCE MOTOR HOLDINGS LLC

We are seeking an Assistant Service Writer to join our Lexus luxury automotive service team. You will be the first point of contact for guests seeking routine maintenance and post-sale vehicle prep. This role focuses primarily on processing factory-recommended 5,000-mile (5K) and 10,000-mile (10K) services. You will also manage "due bills" to ensure all post-sale vehicle commitments are fulfilled quickly. This is an entry-to-mid-level path toward becoming a full-Service Consultant in a luxury retail environment.

Guest Greeting:

· Welcome Lexus guests in the service drive, establishing a premium hospitality experience while capturing photos of their vehicles for documentation as well as for possible additional sales.

Routine Service Intake:

· Advise guests on standard Lexus 5K and 10K maintenance intervals, including oil changes, tire rotations, and fluid checks to keep them operating at Lexus recommended intervals.

Due Bill Management:

· Coordinate with the sales department as well as with dealership approved vendors to schedule, track, and complete promised post-sale vehicle accessories or repairs.

Repair Order Creation:

· Write clear, accurate repair orders in the dealership management system detailing guest requests, accurate mileage, etc.

Active Walk arounds:

· Inspect vehicles upon arrival for pre-existing damage, tire wear, alignment needs as well as additional detail needs.

Status Updates:

· Maintain constant communication with guests regarding vehicle status via phone, text, or email.

Delivery and Cashiering:

· Explain completed inspection reports, review invoices, process payments, and escort guests to their clean vehicles.

Skills/Certifications

Communication: Clear verbal articulation, active listening skills, and a professional, empathetic phone demeanor.

Tech Savviness: Proficiency with dealership Tekion system, Lexus Dealer Daily system, and multi-line phone systems.

Multitasking: Ability to type detailed notes accurately while actively speaking with a guest.

Automotive Knowledge: Basic understanding of routine vehicle maintenance (e.g., oil changes, brake service, tire rotations) is highly preferred.

Education: High school diploma or equivalent required.

Other requirements:

Other duties as assigned