Software Engineer II, Raptor Support in Ho Chi Minh City at New Eagle LLC

Job Description

This role combines customer support and software development responsibilities for the Raptor and Base Software platforms. The successful candidate will investigate customer-reported software issues, provide technical support, perform root cause analysis, and contribute to the development, maintenance, and enhancement of Raptor software products. The position requires close collaboration with customers and global engineering teams to deliver high-quality software solutions.

Essential Duties

Key Responsibilities

• Receive, analyze, and investigate customer support tickets related to Raptor and Base Software.

• Reproduce reported issues and perform root cause analysis.

• Collaborate with customers and engineering teams to resolve software issues.

• Document findings and recommend corrective actions.

• Design, develop, test, debug, and maintain Raptor software features.

• Support software releases, validation, and continuous product improvements.

• Collaborate with global engineering teams to support customer projects and software integration activities.

Software Development Skills

• Strong working knowledge of C, C++, Python, MATLAB, Java, or other relevant programming languages.

• Develop embedded C code for common automotive microcontrollers including ST SPC58, Infineon TC3XX, and NXP/ST ARM microcontrollers.

• Debug code on-target using Lauterbach Trace32 debugging equipment.

• Document designs and implementations (preferably in the Doxygen format).

• Embedded Systems Development: Experience with real-time operating systems (RTOS) and hardware interfacing.

• Software Architecture and Design Patterns (e.g., object-oriented design, state machines).

• Data Structures and Algorithms knowledge.

Software Simulation and Testing

• Basic understanding of MATLAB/Simulink for simulation and Model-Based Design workflows.

• Assist in reviewing and integrating auto-generated C code produced from MATLAB/Simulink models into the embedded codebase.

• Test networking functions for CAN/LIN using common Vector tooling.

• Experience with CAN-FD preferred.

• Testing Frameworks: Unit testing, integration testing, and debugging skills for control systems.

Communication Protocols & Networking

• Experience knowledge of CAN bus, EtherCAT, and other industrial communication protocols.

• Automotive (broadR reach) ethernet for networking embedded systems. Fieldbus protocols for machine-to-machine communications.

• Version Control and Software Development Tools

• Strong knowledge of software versioning tools (Git for version control and collaboration)

• CI/CD pipelines for automated testing and integration.

• Debugging and Profiling Tools: GDB, Valgrind, or specialized hardware debugging tools.

Collaboration

Collaborate with global engineering teams and customers to investigate reported issues, support software integration activities, and facilitate proper integration of board support packages and control software developed in MATLAB/Simulink.

Required Qualifications

• Bachelor's degree equivalent (or higher) in Computer Engineering or related field.

• Minimum of 3 to 5 years of demonstrated prior experience developing embedded software, preferably for automotive applications.

• Demonstrated strong functional knowledge of computer architecture.

• Demonstrated prior experience with on-target debugging.

• Basic working knowledge of MATLAB/Simulink and Model-Based Design concepts; prior coursework or project experience is sufficient, deep control-design expertise is not required.

• Demonstrated prior experience debugging CAN and/or LIN networks. Experience with Ethernet is an advantage.

• Exposed to the software development life cycle.