Director of IT Operations in Charlotte, North Carolina at DeMayo Law Offices, LLP

Position Summary

DeMayo Law Offices is seeking an efficient and dependable Director of IT Operations. This role will be responsible for overseeing the organization's technology systems, IT infrastructure, business applications, and end-user support. This role ensures technology operates efficiently, securely, and reliably while identifying opportunities to improve business processes through automation, artificial intelligence (AI), and technological innovation.

The ideal candidate is a strong technology leader with experience managing IT operations and budgets, administering Salesforce, implementing AI solutions, and aligning technology initiatives with business goals.

Key Responsibilities

• Oversee daily IT operations, infrastructure, networks, cloud services, and end-user support.
• Manage and improve IT systems, business applications, and technology processes.
• Administer and maintain Salesforce, including user management, permissions, workflows, reports, dashboards, and system integrations.
• Identify, evaluate, and implement AI solutions that improve productivity, automate workflows, and streamline business operations.
• Partner with business teams to identify opportunities for automation, AI adoption, and process improvement.
• Manage technology budgets, software licenses, project progress lists, and vendor relationships.
• Maintain IT security, data protection, system reliability, and disaster recovery procedures.
• Manage and develop IT staff while ensuring timely, effective support for employees.
• Establish operational standards, monitor system performance, and resolve technical issues.
• Evaluate emerging technologies and recommend solutions that support organizational growth.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• At least 5–7 years of progressive IT experience, including leadership and management responsibilities.
• Experience managing IT operations, infrastructure, cloud services, business applications, and technical support.
• Hands-on experience administering Salesforce, including user permissions, configuration, reporting, workflows, automation, and integrations.
• Experience evaluating, implementing, or supporting AI solutions and business automation tools.
• Comprehensive understanding of IT security, data privacy, access controls, and technology risk management.
• Experience managing vendors, software licensing, IT budgets, and project progress lists.
• Strong communication, project management, problem-solving, and leadership skills.

Preferred Qualifications

• Salesforce Administrator certification or equivalent hands-on experience.
• Experience with Salesforce integrations, APIs, and data management.
• Familiarity with generative AI tools, AI-powered business applications, workflow automation, and AI platform integrations.
• Experience with Microsoft 365, cloud platforms, and IT service management tools.
• Experience implementing technology solutions that improve operational efficiency and employee productivity.

Key Success Measures

• Reliable and secure IT systems with minimal downtime.
• Effective IT support and improved employee satisfaction.
• Well-maintained Salesforce systems that support business processes and reporting.
• Successful implementation of AI and automation solutions with measurable productivity gains.
• Effective management of technology costs, vendors, and IT projects.

Work Environment

This position is based in Charlotte, North Carolina. The work arrangement will be hybrid, with 4 days onsite and 1 day remote. Occasional after-hours availability may be required for critical IT issues or system maintenance.

DeMayo Law Offices is an equal opportunity employer.