Manager, Customer Success - Property in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Success - Property based in United States .

Join a fast-growing technology team delivering AI-powered marketing solutions to multi-location businesses, with a particular focus on the multifamily property management industry. In this leadership role, you will coach and develop Customer Success Managers while ensuring customers receive consistent, high-quality support throughout their journey. You will help property management customers maximize the value of their technology investments, strengthen product adoption, and achieve measurable business outcomes. Working closely with Sales, Implementation, Support, and Product teams, you will improve customer engagement, resolve escalations, and drive retention. You will also establish repeatable processes and success strategies for complex, high-volume property accounts. This fully remote opportunity is ideal for a customer-focused leader who combines industry knowledge, analytical thinking, and a passion for developing high-performing teams.

• Lead, coach, and develop a team of Customer Success Managers, setting clear expectations, providing ongoing feedback, and supporting professional growth and consistent execution.

• Monitor team performance against key metrics related to customer retention, product adoption, engagement, satisfaction, and overall account health.

• Guide Customer Success Managers in developing and executing strategic success plans that align product capabilities with customer objectives, demonstrate measurable value, and proactively mitigate account risks.

• Help team members build strong, multi-threaded relationships with stakeholders across customer organizations, positioning them as trusted advisors who understand business priorities and operational challenges.

• Oversee customer relationships within the multifamily property management sector, helping teams navigate complex account structures, property acquisitions and mergers, evolving regulations, and changing customer requirements.

• Establish and reinforce scalable processes, repeatable playbooks, and best practices for managing high-volume, high-impact property accounts.

• Partner with Sales, Implementation, Support, and Product teams to coordinate customer initiatives, improve internal alignment, and deliver a seamless customer experience throughout the customer lifecycle.

• Support the resolution of customer escalations by coordinating internal stakeholders, ensuring timely communication, identifying root causes, and driving issues toward effective resolution.

• Use customer feedback, performance data, and account health indicators to identify improvement opportunities and strengthen retention, adoption, and long-term customer relationships.

• Adapt team priorities and operational practices as business needs evolve, taking ownership of additional responsibilities when required.

• At least 5 years of experience in Customer Success, including 1–2 years of people management or team leadership experience.

• Direct experience working with or within the multifamily property management industry, with a strong understanding of its stakeholders, business models, operational requirements, and customer relationship dynamics.

• Demonstrated ability to coach, motivate, and develop team members, improve performance, and establish clear expectations and accountability.

• Strong understanding of customer success practices, including success planning, customer adoption, engagement, retention, account health, and risk mitigation.

• Excellent analytical, organizational, and problem-solving skills, with the ability to interpret performance metrics and translate insights into actionable improvements.

• Strong consultative communication and interpersonal skills, with the ability to build trusted relationships, navigate complex stakeholder environments, and manage sensitive customer conversations.

• Proven ability to collaborate cross-functionally, coordinate competing priorities, and resolve customer issues efficiently with internal teams.

• Experience managing complex customer accounts and supporting teams through changing customer requirements, operational challenges, and escalations.

• A proactive, adaptable mindset, with a willingness to embrace evolving business priorities and take ownership of additional responsibilities as needed.

• Ability to work fully remotely and collaborate effectively with a geographically distributed team.

• Competitive annual compensation: Base salary of USD $100,000–$130,000, plus bonus or commission opportunities. Individual compensation depends on relevant experience, skills, education, and training.

• Comprehensive healthcare: Medical, dental, and vision insurance options for eligible full-time, permanent employees.

• Retirement savings: Access to a 401(k) plan with employer matching for eligible employees.

• Flexible paid time off: Time away from work to support personal needs, rest, and work-life balance.

• Quarterly wellness days: Dedicated time to prioritize well-being and recharge.

• Paid holidays: Paid holiday time for eligible full-time, permanent employees.

• Remote work flexibility: A fully remote working arrangement that supports collaboration across distributed teams.

• Employee engagement initiatives: Programs designed to encourage connection, collaboration, and a positive team culture.

• Career development: Opportunities to strengthen leadership capabilities, develop customer success strategies, and contribute to continuous improvement across the organization.

• Collaborative work environment: Work cross-functionally in a fast-paced, agile setting that values initiative, fresh ideas, and measurable customer impact.