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Project Coordinator in Portland, Oregon at Terrafirma Foundation Repair Inc

NewSalary: $50000 - $55000Job Function: Admin/Clerical/Secretarial
Terrafirma Foundation Repair Inc
Portland, Oregon, 97223, United States
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Job Description

Production Coordinator

Since 2005, TerraFirma has been the Pacific Northwest's trusted leader in foundation repair, basement waterproofing, crawl space encapsulation, and concrete repair. As a locally owned and operated company, we've helped protect thousands of homes through quality craftsmanship, honest service, and a commitment to doing the job right. We don't just repair homes—we protect the families who live in them. If you take pride in hard work, value integrity, and want to be part of a team that stands behind every project, we'd love to have you.


Are you someone who thrives on organization, accuracy, and making sure nothing falls through the cracks?


At TerraFirma, our Production Coordinators are the backbone of our operations — the organized, detail-oriented professionals who keep projects on track, customers informed, and crews set up for success. You’ll be the single point of contact for customers’ post-consultation, coordinating across departments to ensure every installation goes off without a hitch. If you take pride in doing things right, thrive in a fast-paced environment, and love being the person everyone counts on — this role is built for you.


POSITION SUMMARY

As a Production Coordinator, you’ll manage customer communication, scheduling, documentation, and logistics across all phases of the project lifecycle. You’re the bridge between our customers, field crews, and internal departments — keeping everything accurate, timely, and on track.


CORE RESPONSIBILITIES

Customer Experience

    Serve as the single point of contact for customers post-consultation, handling inbound and outbound calls, questions, and concernsSet, confirm, and communicate installation dates and pre-installation information to customersEnsure all customer communication — written and verbal — is accurate, professional, and timelyFollow up with customers on outstanding issues until fully resolvedHandle customer escalations with professionalism and a commitment to exceptional serviceMail customer information packets and manage customer records for accuracy
Operations & Production Support

    Create and maintain weekly job packs for field crewsCreate and close purchase orders accurately and on timeCoordinate with production and logistics departments to ensure successful installationsCommunicate accurate and timely job details, collect payments, and prepare for any special installation needsFacilitate scheduling of post-project punch work, callbacks, and warranty transfersProvide administrative support for timekeeping and crew scheduling
Administration & Reporting

    Participate in weekly team meetings and keep task tracking accurate and up to dateMonitor AR, unscheduled backlog, confirmations, and future dates to ensure nothing falls through the cracksSupport interdepartmental communication to keep all stakeholders informedMaintain organized and accurate project documentation throughout the project lifecycle

QUALIFICATIONS

    High school diploma or GED required; Associate’s or Bachelor’s degree preferred1–3 years of project coordination, administrative, or construction administration experience preferredPrevious customer service or call center experience a strong plusProficient with Microsoft Office and project management softwareStrong organizational skills — able to manage multiple tasks simultaneously in a deadline-driven environmentExcellent written and verbal communication skillsAccurate data entry skills with strong attention to detailAble to adapt quickly to changes in priorities or workflow

PHYSICAL REQUIREMENTS

    Lift and carry materials up to 50lbs regularlyStand, walk, and perform strenuous labor for extended periodsWork in small or tight enclosed spaces such as crawlspaces and basementsWork outdoors in all weather conditions

WHAT WE OFFER

    Medical, Dental, and Vision insurance plans401(k) Retirement Plan with company matchShort and Long-Term Disability coverageLife Insurance and AD&D Insurance7 Paid Holidays + PTOWellness ProgramsCompany laptop & phone A family-oriented culture where you’re treated like one of our own

OUR VALUES: F.I.R.M.

At TerraFirma, our values aren’t a poster on the wall — they’re how we show up every day. We’re looking for people who share our commitment to:

    Family — We treat our team like family and support each other on and off the job siteIntegrity — We do the right thing, even when no one is watchingResilience — We push through challenges and come out strongerMastery — We take pride in our craft and always strive to be better

This job description describes the general nature and level of work performed in this position. It is not an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties as necessary.


TerraFirma is a drug-free workplace and an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Qualified applicants with criminal histories will be considered consistent with legal requirements.



Job Location

Portland, Oregon, 97223, United States

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