PATIENT ACCESS REPRESENTATIVE in Greensburg, Indiana at Decatur County Memorial Hospital
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Job Description
Join the Team at Decatur County Memorial Hospital
At Decatur County Memorial Hospital (DCMH), we are more than a healthcare provider—we are a trusted community partner committed to improving the health and well-being of the individuals and families we serve. As a critical access hospital, DCMH combines high-quality patient care, advanced medical services, and a compassionate, patient-centered approach in a welcoming rural healthcare environment.
Our team is made up of dedicated professionals who are passionate about making a difference every day. We foster a culture of collaboration, respect, integrity, and continuous improvement, where employees are empowered to grow professionally while contributing to exceptional patient outcomes. DCMH offers competitive compensation and benefits, opportunities for professional development, and a supportive workplace that values each team member's contributions.
DCMH offers more than just a job—we offer a rewarding career and a supportive workplace culture. Employees enjoy competitive pay, comprehensive health and wellness benefits, generous paid time off, retirement savings opportunities, professional development support, and a variety of additional benefits designed to help you achieve your personal and professional goals. We are committed to creating an environment where team members feel valued, supported, and empowered to grow.
If you are seeking a rewarding career with an organization that is committed to excellence, innovation, and service, we invite you to explore opportunities with Decatur County Memorial Hospital and become part of a team that is making a meaningful impact in our community.
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Reports To:
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Manager of Patient Access
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Summary:
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The Patient Access Representative plays a vital role in ensuring an efficient and accurate patient registration process while delivering exceptional customer service. This role supports both the hospital department (which operates 24/7) and outpatient clinics (which operate during scheduled hours). Staff will be scheduled according to the needs of both areas. Representatives are cross-trained across multiple registration areas, requiring flexibility and adaptability to support patient care across all settings.
Key Responsibilities:
- Facilitate registration ensuring accurate and timely registration and completion of forms. Ensure accurate data collection and entry of both demographic and financial information.
- Conduct overhead paging announcements as required at hospital.
- Respond to patient, visitor, and vendor inquiries in accordance with hospital policies and procedures.
- Facilitate vendor sign-in and ensure compliance with hospital protocols.
- Greet and direct all visitors, providing a welcoming and professional first point of contact.
- Perform patient check-in, check-out, and registration accurately and efficiently across various departments and clinics.
- Cross-train across multiple registration areas to provide coverage as scheduled.
- Process co-pays, provide financial assistance guidance, and support patient financial clearance efforts.
- Maintain strict compliance with HIPAA regulations and organizational policies.
- Address and resolve patient inquiries, ensuring a high standard of customer service.
- Work collaboratively with clinical and administrative teams to optimize the patient access process.
- Utilize electronic health records (EHR) and other hospital information systems proficiently.
- Demonstrate professionalism, accountability, and a patient-centered approach in all interactions.
- Answer and operate the hospital switchboard and hospital/ clinic phones efficiently, directing calls as necessary (Emergency Check- in only).
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Work Schedule:
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Department is 24/7; position is required to work any shift necessary to support our patient volumes
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Education
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High school diploma or equivalent required; Associate’s degree in healthcare administration or related field preferred.
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Experience
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- Minimum of 1–2 years of experience in patient registration, healthcare customer service, or a related field.
- Strong understanding of medical insurance verification, billing processes, and hospital registration workflows.
- Ability to work flexible schedules to support registration areas.
- Excellent communication, problem-solving, and multitasking skills.
- Proficiency in electronic health records (EHR) systems and hospital information software.
- Ability to work independently and as part of a dynamic team in a fast-paced environment.
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Computer Skills
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Proficient in Microsoft Office, email and basic computer skills for other software used throughout the hospital for your area of responsibility.
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Certificates & Licenses
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N/A
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Other Requirements
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- Representatives are expected to meet performance goals while demonstrating teamwork, professionalism, and adaptability across both hospital and clinic registration areas.
- Staff schedules will be assigned based on departmental and clinic needs to ensure smooth patient flow and balanced workload coverage.
- Annual evaluations will focus on accuracy, customer service, teamwork, adaptability, and contributions to department and clinic success.
- Opportunities for growth and development will be provided through training, cross-coverage, and ongoing feedback to support professional advancement.
- Consistently meeting expectations demonstrates readiness for greater responsibility and continued career growth within the organization.
Essential Functions
- Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
- Route emergency calls appropriately.
- Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
- The ability to accurately collect needed information to complete a correct registration in a timely, friendly, efficient manner. Such as but not limited to: Accurate demographic and employer insurance information, appropriate consents and releases signed and scanned into the computer, and run Medicaid verifications.
- Accurately transfer patients from Outpatient to In-patient. Paperwork to the appropriate areas within acceptable timeframe. During weekends only- Pre-certify any in-patient stays with insurance carriers.
- To contact physicians as needed by ER or other departments as well as contact on –call surgery crews as directed by Nursing Supervisor.
- Keep accurate record keeping such as: daily census, Register/record ambulance and EMS runs.
- Process payments, write receipts. Balance cash drawer, copy checks and complete cashier report for daily deposits. Process credit card payments.
- Process all outgoing mail in a timely manner. Weekend only- distributes mail.
- Process all outgoing mail.
- Customer Service to public/patients. Answering any questions, directions etc.
- Monitor Vendor visits and sign in accurately and sends sheets to appropriate persons.