Loan Support Specialist I - Problem Asset Operations in Westborough, Massachusetts at Middlesex Savings Bank

Loan Support Specialist I - Problem Asset Operations

US-MA-Westborough

Job ID: 5797
Type: Full Time
# of Openings: 1
Category: Credit Administration - Credit Administration
Westborough Operations Center

Overview

This position provides substantial technical, customer and administrative support to the Loss Mitigation and Managed Assets Departments. Candidate will need a basic understanding of loan documents, ability to resolve customer problems with additional guidance, ability to review and act upon information from delinquency reports, and work with customers to insure MSB delivers high quality service. Once trained, candidate will need to work with the loan servicing departments to insure accurate recording of payments and expenses for the department's portfolio. Candidate must always be willing to perform any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and department needs.

Responsibilities

• Works with outside counsel, as directed and loan operations to insure all required documentation is gathered and sent to counsel prior to a demand being sent to delinquent customers.
• Orders and reviews such documents as flood certifications, appraisals, credit reports, Lexis-Nexis reports and environmental inspections.
• Insures all appropriate records, reports, and loan mitigation and managed assets documentation is obtained for each delinquent borrower and properly scanned in the appropriate electronic credit and/or legal file.
• Update and balance general ledgers on a monthly basis; research and resolve errors, as directed.
• As directed, assists with property management, with bank owned property, on an as needed basis.
• Responsible for letters sent to borrowers for the payment of real estate taxes and other town required taxes.
• Responsible for accurate bookkeeping of all expenses paid on behalf of the borrowers/property.
• Under direct supervision, works closely with loan servicing and accounting to ensure all payments are recorded accurately. Also works closely with loan servicing to ensure loans are booked appropriately, works with customers to resolve operational issues, obtains required documentation for ongoing file maintenance such as financial statements, tax returns, updated personal statements and resolution of documentation exceptions. Responds directly and in a timely manner to customer inquiries for information or problem resolution.
• Prepares and maintains special reports as requested, including but not limited to regulatory reports, collection activity reports, and meeting established deadlines for same.
• Completes all assigned administrative duties with respect to file maintenance, scanning, and correspondence requests, with high attention to details.
• Assists workout officers and the Credit Department in preparation of loan submissions, including but not limited to credit analyses and loan workout/restructure approval requests.
• Ensures full compliance with the Bank's Information Security Policies and Procedures.
• Performs all duties in accordance with prescribed regulatory compliance guidelines.
• Performs related and unrelated duties as may be required.

Qualifications

Education

• Associate's Degree or the equivalent is required

Work Experience

• 1-3 years prior experience in administrative role acting under broad guidelines for day-to-day activities. is preferred

Additional Requirements

• Must have prior banking experience.
• Must have strong attention to detail, organizational, customer service and communication skills.
• Must possess minimum technology skills, including Word and Excel processing, database and spreadsheet applications.
• Prior experience working with customers desirable.
• Must possess the ability to act independently under prescribed guidelines.

Equal Opportunity Employer, including disability/protected veterans