Client Coordinator Team Lead in Chicago, Illinois at Serenity Home Health Care

We are seeking a dynamic and bilingual Team Lead for our Home Care Services division. The ideal candidate will possess strong leadership skills, excellent communication abilities in multiple languages, and a passion for delivering exceptional client service. As a Team Lead, you will oversee daily operations, manage a team of care professionals, and ensure the delivery of high-quality home care services while fostering a collaborative and supportive work environment.

• Training Client Coordinators: Team Leads will be responsible for training new client coordinators, ensuring that they have a clear understanding of their roles, responsibilities, and the organization's policies. They will also provide ongoing training and support to existing client coordinators.
Optimizing Hours Utilization: TL will make sure that all missed visits are promptly addressed, and caregivers are reassigned when necessary to maximize the utilization of approved hours.Timely Visit Verification: Team Leads will ensure that visits are verified daily to prevent billing delays.Assisting with Client Staffing: TL will assist client coordinators in promptly assigning caregivers to clients as needed. Ensure that open visits are put up promptly.Monitoring Coordinator Dashboards: TL will continuously monitor coordinator dashboards, addressing any abnormalities in a timely manner.VA client Follow-up will ensure that VA clients are proactively followed up to obtain their authorizations.Handling Authorization adjustments and Terminations: Team Leads will ensure that authorization adjustments (increase, decrease and renewals) terminations are uploaded and processed in a timely manner.Documentation Oversight: TL will oversee the accurate and timely completion of timesheets for caregivers who male use of telephony.Conflict Resolution: In the event of conflicts or issues with caregivers relating to client care, Team Leads will step in to mediate and find solutions that promote a positive working relationship.Additional Duties: TL will undertake any other duties assigned by their supervisors.

Bachelor's degree in Healthcare Administration, Business Administration, Social Services, or a related field preferred.Minimum of 2 years of experience in home care, healthcare operations, scheduling, client services, or care coordination.Previous supervisory, team lead, or training experience preferred.Experience working with caregiver staffing, visit verification, and client authorization management preferred.Must be bilingual (Spanish)Strong leadership and team training abilities. Responsible for training and supporting Client CoordinatorsProficiency in Microsoft Office (Word, Excel, Outlook) and healthcare scheduling