Client & Family Driver (FT or PT) in Jacksonville, Florida at Youth Crisis Center Inc
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Job Description
At Youth Crisis Center (YCC), we don’t just respond to crises—we prevent them. As a leader in youth behavioral health and family support services, YCC provides a comprehensive continuum of care designed to support children, adolescents, young adults, and families throughout our community.
The Client & Family Driver (Transporter) is responsible for safely, reliably, and professionally transporting YCC clients and families to and from designated locations. This position plays an important role in ensuring participants have safe, dependable, and timely access to YCC programs, services, appointments, childcare-related destinations, and other approved locations.
The Transporter primarily operates agency vehicles, including a 12-passenger van, and may transport children, adolescents, young adults, parents, young mothers and their children, and families. Transportation responsibilities may include infants and toddlers accompanying their parents or traveling to approved childcare-related destinations. The ideal candidate is dependable, safety-conscious, patient, and professional, with the ability to interact respectfully with individuals and families from diverse backgrounds.
In addition to providing transportation, the Transporter is responsible for maintaining a clean driving record, following established transportation schedules, operating agency vehicles responsibly, and ensuring vehicles remain clean, fueled, safe, and ready for use. The position also requires maintaining appropriate confidentiality, demonstrating sound judgment, and upholding professional boundaries when interacting with clients and families.
Schedule Options
YCC is seeking two part-time drivers, with the potential for one position to be structured as a full-time role.
Part-Time Morning Driver
- Monday–Friday
- 6:00 AM–10:00 AM
- 20 hours per week
Part-Time Evening Driver
- Monday–Friday
- 4:00 PM–8:00 PM
- 20 hours per week
Full-Time Driver
- Monday–Friday
- 6:00 AM–10:00 AM and 4:00 PM–8:00 PM
- 40 hours per week
Core Competencies
- Strong commitment to client safety and well-being
- Dependability and punctuality
- Safe and responsible driving practices
- Ability to follow established schedules and transportation routes
- Professional communication and interpersonal skills
- Ability to remain calm and patient when working with children, families, and clients
- Strong sense of responsibility and accountability
- Ability to maintain appropriate professional boundaries
- Respect for client confidentiality and privacy
- Ability to work independently and follow established procedures
- Good judgment and awareness of safety concerns
- Attention to detail
Key Responsibilities
- Safely transport YCC clients, children, parents, young mothers with children, and families to and from approved destinations. Including but not limited to:
- Employment and job-related activities
- Daycare and childcare programs
- Medical, dental, behavioral health, and other appointments
- Educational and vocational programs
- Community resources and social service agencies
- Other program-approved destinations
- Follow assigned transportation schedules and routes.
- Arrive on time for all scheduled pickups and drop-offs.
- Ensure clients are transported and returned in a timely and safe manner.
- Confirm that the appropriate client is picked up and transported to the designated destination.
- Operate agency vehicles, including a 12-passenger van, in accordance with traffic laws and YCC transportation policies.
- Operate YCC vehicles safely and responsibly.
- Conduct routine vehicle safety checks and report any mechanical, safety, or maintenance concerns promptly.
- Keep assigned vehicles clean, orderly, and in appropriate operating condition.
- Ensure clients enter and exit the vehicle safely.
- Follow established procedures for transporting children and families, including any required safety procedures.
- Maintain appropriate professional boundaries with all clients and families.
- Protect confidential client information and avoid discussing client matters inappropriately.
- Communicate promptly with the supervisor regarding delays, changes to transportation schedules, accidents, incidents, or other concerns.
- Maintain accurate transportation records, mileage logs, trip documentation, and other required records.
- Notify the appropriate YCC staff of any significant transportation-related concerns involving a client.
- Follow all YCC policies, procedures, safety requirements, and applicable laws and regulations.
- Complete required training within established timeframes.
- Maintain a professional and respectful demeanor while representing YCC in the community.
- Perform additional duties as assigned.
Client Interaction & Professional Expectations
Because this position involves direct contact with YCC clients and families, the Driver is expected to:
- Treat every client and family member with dignity, respect, and professionalism.
- Demonstrate patience and compassion when interacting with clients.
- Maintain appropriate boundaries at all times.
- Avoid engaging in inappropriate conversations or relationships with clients.
- Maintain confidentiality regarding client information and circumstances.
- Immediately report safety concerns, incidents, or inappropriate behavior according to YCC procedures.
- Represent YCC positively and professionally while transporting clients throughout the community.
Safety & Transportation Requirements
- Maintain a clean and acceptable driving record.
- Possess a valid Florida driver's license.
- Maintain current automobile insurance as required.
- Follow all traffic laws and YCC vehicle safety procedures.
- Immediately report any citation, accident, license suspension, or other driving-related matter that may affect the ability to perform the position.
- Never operate a YCC vehicle while impaired by alcohol, drugs, medication, fatigue, or any other condition that could compromise safe driving.
- Complete any required background screening and driving record verification.
- Maintain the ability to safely assist clients entering and exiting vehicles when necessary.
Experience Requirements
- High school diploma or GED preferred.
- Previous experience driving clients, children, families, or passengers is preferred.
- Experience working with children, adolescents, families, or individuals receiving social or behavioral health services is a plus.
- Valid Florida driver's license required.
- Demonstrated history of safe and responsible driving required.
- Must have a clean or acceptable driving record.
- Must be dependable and consistently punctual.
- Must successfully complete all required background checks and pre-employment screening.
Physical Requirements
- Ability to sit and drive for extended periods.
- Ability to enter and exit vehicles frequently.
- Ability to assist clients with entering and exiting vehicles when necessary.
- Ability to occasionally lift or carry items associated with transportation duties.
- Ability to respond appropriately to unexpected situations while transporting clients.
- Must be able to safely operate a vehicle and perform all essential transportation duties.
Why Join YCC?
- Meaningful work supporting children, families, and our community
- Consistent Monday–Friday schedule
- No regular weekend schedule
- Opportunity for part-time or full-time employment
- Mission-driven and supportive work environment
- Opportunity to make a direct difference in the lives of youth and families
Job Type: Part-Time or Full-Time
Schedule: Monday–Friday
Part-Time: 20 hours per week
Full-Time: 40 hours per week
Monday-Friday 6:00AM-10:00AM/4:00PM-8:00PM (FT or PT)
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